DormCoReviews of dormco.com

Packages came separately and took a long time to arrive

Came on time and the shelf is great!

DormCo cancelled my order. When I requested a refund they told me it would be issued in 10 days. They never refunded me or sent the item. Terrible customer service and dishonest.

When I was trying to place my order, I had to refresh the website about 4 times because it kept crashing. Because of this, I had to put in my information over and over again, and the box that you check if your billing address is the same as your shipping address kept automatically checking, so I'd have to uncheck that. For some reason, on the time that my order finally went through that box was checked even though I had typed in different addresses. I didn't notice until my mother who is in a different state sent me a picture of my huge package at her house. I contacted customer service and they said they couldn't do anything about it, and there was no point in me trying to return the product since I'd have to pay for the shipping, which is ridiculous since it is such a heavy item. My mom ended up having to ship it to me and pay a lot of extra money for an item that was already very expensive. There needs to be a better return policy, especially for items that are very heavy and expensive for college students to ship.

Easy ordering and good communications

Great experience. Picked up phones unlike dormify. Excellent guidance from service rep. Prompt delivery of goods. Thank you !!

I was expecting them both at the same time, but the sheets did not arrive with the comforter and so I had to buy new sheets because I had already moved in to college and the sheets I bought from here were at home.

I had no problems and the prices and quickness of delivery was great!!!