Rob “BLADE” V.
HORRIBLE EXPERIENCE
After making several orders to the company it was taking a really long time to be shipped and the tracking they give isn't up to date so you never know what's happening. After more than a month went by I had contacted them several times and kept getting the same answer that high demand was making longer production times. Finally received the clothing and found it was FAR to small for the sizes they stated on the website so I wanted to return them for a larger size but apparently returning an item for replacement costs an extra $40 dollars on top of the $100 already spent and waiting more than a month. There is no good option with this company. HORRIBLE CLOTHING FROM A GREEDY HORRIBLE COMPANY. We never received our free tumblers either but keep getting told sure they are on the way. DO NOT WASTE YOUR MONEY. ☆☆Updated response: This review was done honestly with communication emails that I'd love to share here but am unable. The initial review was done prior to your company reaching out for the final time to offer us a return if we sent another $17 which would have been fine but you seem to want to try to prove that you were fully correct in this whole situation which you're not, sorry. As I pointed out in my emails and the review the items were over 20 days with no good answer from you Chloe since you are the one who is continuing to email me regarding this. I was patient and when the clothing arrived I advised you through email that yes I had written the wrong size and wanted to exchange if that was possible and that's when you emailed me that it was my mistake, which I already stated several times but thank you for bringing it up yet again. I never said that you sent the wrong size. I stated that you are a difficult company to work with and particularly greedy with your first emailed offer of "Send $38 and we will exchange AFTER receiving the incorrect size back". Then you emailed again after this review and offered a $17 exchange and that you were going to pay that out of your own pocket because you didn't want this honest review. I would have absolutely exchanged the items as normal just like any other store would do but to me the first time when you gave me the option of purchasing a fully new set and gifting the incorrect size to someone or option number 2 of paying you almost $40 to return the items as a inconvenience fee not to mention because you keep stating that your company is very busy right now which pushes your website stated delivery time of no more than 20 days to over 30 it wasn't a great option for me to pay you more money and wait another month at the very least because you're very very busy as you stated and cannot make the 20 day production time. Maybe don't blame the customer so much and try to work with them better instead of emailing that out of the kindness of your heart you're going to pay half of the inconvenience fee and are NOW stating that I don't have to send the original set of clothing that cost $80 back to you. I had already emailed you that I would work with your company to resolve this before you responded to this review which would have been taken down if you had emailed back with the final resolution that you are stating here that you gave me. I'll post everything from the very beginning when I made the order and ordered the incorrect size, waiting 30 days with no tracking of the package or anything to now with this review which again would have been updated to show that the order had issues but the company was working with me. But instead you're still trying to blame me for the incorrect size which I already stated in my initial email that I had ordered the wrong size and wanted to correct it. But not wait 30 days or pay $40 for an exchange of an already high priced outfit. ☆☆Again you're still arguing with a customer that had made several orders. I've already gone over everything via email. The offers you speak of were received AFTER a review of your company. I emailed again to try to work with you and AGAIN YOU ARE BLAMIMG ME AND ARGUING. So this honest review will remain posted and ALL information including the emails, original order and any and all communications plus this review will go up on ALL social media platforms so that someone else doesn't have to deal with you in the manner that you've chosen to try and "handle me" so that you don't get this honest review of you Chloe, not the company but YOU. YOU chose to argue with me, YOU chose to back peddle, YOU chose to send out emails that it's Christmas time and orders will be late AFTER arguing with me about your shipping times which I find interesting and will pass along to the appropriate departments of government as I feel that this now goes beyond just a poor customer service agent and now needs to be handled by appropriate enforcement agencies that handle companies such as the one you are representing as an employee. Done.
Response from Dop3MerchDec 11, 2024
Thank you for sharing your feedback. I’d like to address the concerns you’ve raised regarding your recent experience with us. Firstly, regarding shipping delays: Our standard shipping timeframe, as stated on our website, is 15–20 business days. Your order was placed on November 9 and delivered on December 8. The delay was due to high demand during the peak season, and we sincerely apologize for any inconvenience caused. As for sizing, you originally ordered size 2X. We make every effort to guide customers through our sizing chart, including a note advising to size up for a more comfortable fit. When you later requested a size 4X, we were happy to assist. To clarify, we shipped the correct size (2X) according to your order. If the item we sent didn’t match our sizing chart or was incorrect, we would have gladly replaced it at no extra cost. However, as this was not the case, we offered a resolution: for $17, you could receive the replacement items in size 4X while keeping the original 2X items. This was an alternative to the $28 return shipping fee (not $40), saving you both time and effort, it also let you keep all the items. In summary, we only require $17 to cover the shipping fees for 4X replacement: hoodie, t-shirt, pants and you could keep all the items including the 2X. Regarding your free tumbler: You’ve already received one tumbler with your first order, and the tumbler from your second order is on its way. ☆☆Updated response: Here’s the exact offer we presented to you, copied verbatim to demonstrate that we never requested $40 and clearly explained the exchange options: Option 1: Return for Exchange You can return the items to exchange them for the correct size. Please note that return shipping costs (around $28) will apply due to international shipping, and this fee is not covered under our policy since the correct size was shipped based on your order. Once we receive your return (about 25 days), we’ll send the replacement, which may take an additional 15–20 days. Summary: This option will take about 40–45 days and cost $28 in return fees. Option 2: Keep Your Items and Get a Replacement You can keep all the items you received and gift them to your 420 buddies—what an awesome surprise for a friend! We’ll send the replacement in the size you need, but we kindly ask for a $34 handling fee to cover shipping, taxes, and customs charges. Summary: You get to keep your items, avoid return shipping fees, and still receive replacements. We explicitly stated that exchanging the items would incur a $28 return shipping fee, which you can independently verify with USPS or FedEx, and that the process would take approximately 40–45 days. That’s why we recommended Option 2: pay $34, keep all the original items (1 set of T-shirts and pants plus 1 hoodie), and receive the replacements in size 4X. When you first disagreed with our offer, I responded promptly to your email with the following proposal: I, Chloe, as the Customer Manager, offered to personally cover half the $34 fee ($17) as a gesture of goodwill. This offer was made before your Trustpilot review was visible to us. Please don’t assume we offered this solely because of your review. The offer was extended as soon as you replied to us directly. If you dislike our company or practices, you are free to post a negative review on Trustpilot. However, we kindly ask that your review reflects the actual facts. For example: 1. We never claimed our shipping time is under 20 days. Our website states 15–20 business days. 2. We provided tracking information, but you didn’t check it. Please search for "Dop3Merch" in your spam folder—your tracking email might be there. 3. We never requested $40 for an exchange. We stated that the exchange would cost $28 and take a long time, which is why we suggested the $34 option ($17 later) that allowed you to keep all items and get 4X replacements for 3 items (t-shirt, pants, hoodie). We hope this clears up any misunderstandings.