DoorLoopReviews of doorloop.com

The platform is okay, for most landlords its overkill. They keep all the rent processing fees and than charge us the landlords a monthly fee, s they double dip. They also raise prices regularly without warning.

Ive been using doorloop for many months now, and im overall very dissatisfied with the customer support. I get the run around almost every time after long wait times to get in touch. Most agents goal is to basically get you off the phone it seems, they dont know the answer to most questions, which many of mine have been about holes in their systems.

The portal is very 'buggy'. One moment it may be an issue with how rent charges post (as in each notification reminder would continually add the rent amount in charges multiple times), or, weird nuances when accepting card payments vs ACH. Next, requests sent to the landlord tell me via notification they were sent successfully, but not showing in the actual portal. Working in IT I am convinced they have various back-end, API, and perhaps server storage anomalies, and/or systematic limitations that make the customer experience poor. Additionally, their customer service methods and availability are limited... even the newly set up AI Agent "Gary" is insufficient.

Gets a couple stars because they often do what they're supposed to do, which is relay my rent payment to my property manager. Loses three stars because: * Skipped an autopay payment without warning or explanation. My linked account was fine. Only notified because my landlord reached out three weeks after the scheduled payment. Autopay is a pretty important feature to execute on reliably. * Zero customer service. The phone number directs you to a chatbot on the web site. The chatbot does not work at all. There's literally no text input, and the multiple choice bubbles they offer you are a joke.

Doorloop is a pretty interface which locks the conversation into a single focus, pay the bill, even if it is wrong. It does not itemize the charges for the tenant which leads to incredible confusion on why the amount shown in what is shown. It does not provide opportunity to pay a piece of the bill early, for instance to pay water this week, and rent next week, when neither is due for two more weeks. The help system is not a help system, it is a guided set of questions designed to look like help, without being anything more. All help is referred back to your property manager. If they are not up to speed, or paying attention, you are left with little to no information. In practice Doorloop is a clean interface designed to reduce the tenant interaction down to one figure, what is owed. When the property manager doesn't manage that well, the system becomes another broken tool making life harder for all involved. This review is based on having two commercial properties rented in a small warehouse park, to a management company that has expanded widely with dozens of facilities in the intermountain west (Utah, Idaho, etc). The integration of Doorloop has been a major step down. The values of rent are always out of date, multiple months are added together incorrectly, utilities handled by the property manager are never itemized. It is nothing more than a troublesome interface designed to reduce headcount in the management office. For a very simple single interaction of rent only, it could be a nice streamlined system. The moment anything more is added, the opacity turns it into a problem. A partial payment is not allowed. This is particularly a problems when the property manager makes an error in putting the rent into the Doorloop system. It creates an all or nothing scenario, based on errors made by the property manager.

I’ve been dealing with a vendor payment issue on DoorLoop for over two months. A payment didn’t process correctly, and there’s still no way to void or correct it manually. For a platform that handles property management and vendor payments, that’s unacceptable. I’ve contacted customer service multiple times, and while they keep saying it’s “being worked on,” nothing has been resolved. The system lacks basic functionality, and the follow-through from support has been extremely disappointing. They market themselves as having great customer service, but based on my experience, that couldn’t be further from the truth. If you’re managing multiple properties or vendors, I’d think twice before relying on DoorLoop.

I invested in this software for my property management division and feel that after nearly one year of use, it was not wise to do. I'm someone who loves technology, but learning this system has been extremely challenging. There's room for improvement with onboarding, live customer service, ease of navigating through the system, etc. Although I'm going to select the date for my most recent complaint, the issues have been ongoing.

Doorloop has the potential to be a 5 star software, but in my opinion right now it is a 2 star software for the following reasons: 1. The system does not calculate late fees correctly. I have gone back and forth with Doorloop for months and have been told this is not a high priority request and no idea when it will be fixed. Any system that has broken accounting automatically loses 2 stars to start with. The system is out of balance without manual adjustments every month. Today only 2 accounts out of 14 late fees were in balance. The other 12 had to be manually adjusted. 2. When renewing a lease you have to move a toggle switch to get the tenant’s name to appear on the renewal list. If you do not remember to move the toggle switch back, at the end of the lease the system will not bill the tenant a new monthly charge even if the tenant has not moved out. 3. Doorloop has partnered with a third party for templating forms. You cannot copy one template to another. For a lease you have to set up a lease for a new tenant, two new tenants, three new tenants, etc., and the same for existing tenants. If you need to make the slightest change to a lease you have to do six new templates which can take hours to do. There are better solutions. Doorloop has an amazing rental application module. The automatic payments go right to the bank. The reports are very detailed and thorough. All other features work as expected except the three listed above.