DoorLoopReviews of doorloop.com

I had a weird experience with DoorLoop. I requested a demo last week. When I shared my unit count, they started asking question after question instead of giving the demo. They kept asking why I needed software if I could manage my property myself. I explained that I live in a different state, so software would help me. They kept asking why I needed software. It was really weird, and they never gave any demo. I asked them if there was a trial or a YouTube video I could watch of a demo, and they said there was, but there was no demo. They kind of misled me. I told them I would like an e-sign platform for signing leases, but they said why are you not using DocuSign. It sounded like they are not interested in selling or showing me the product. I said fine, looked for other products, and ended up trying MagicDoor. Their platform is kind of hard to use too, so I ended up with TurboTenant, even though it is not that AI powered. If anyone is looking for software, I suggest trying other platforms and not DoorLoop. I don't think they are interested in selling their product or showing it to users.

I trusted the advertising and their promotional testimonies. Big mistake. I got entirely frustrated by the numerous problems with simply onboarding. They have data capture instructions wrong. Their accounting for my number of units was consistently wrong. Once you buy, it's VERY difficult to speak with a human who is concerned about helping you.

While it should be simple, and other companies are. This is very rigid and outdated or poorly thought out. In adding a payment method, it was able to make the verifying deposits in my bank, but then gave me a popup to insert a 6 digit deposit number that started with SM. My bank shows the deposits, but does not assign number to it. There is no help on this function. No work around. The chat takes you through their guesses as what might be wrong without covering it, and only allowing you to start over. Calling them gives you recordings that are no help, and says there is no phone help. Calling the sales office gets you to someone who talks over you instead of listening, and insists that you call your landlord and only he/she can call them. This is the opposite of customer service.

Horrible i applied to so many houses and my score is 736 somehow with them it shows 637 and i lost the house..i dont advise using their services

Very user unfriendly and bad customer support before you jump into it do your research guys plenty of platform out there More efficient and better customer service . DoorLoop Waste of money and time .

I have nothing but issues with them. I asked for a user friendly easy software program and they were wrong. I will ask simple questions and they must have new young employees working because i never get a solution. Many times I've had a question, they refer me to read an article, why have a customer service. Also they are a Miami based company but take money from west coast businesses but don't offer them customer service during west coast hours. When i mention that they respond by saying we have been told that and working on it. I've had to be directed to a supervisor many times. I recommend another company, AppFolio, zillow are better. Do research for sure

Doorloop continues to take money from our account even though the lease has ended. When we were credited back from the landlord we were unable to get our money out of the app. They have zero customer service for tenants. This app is a scam! Don’t sign up your bank account to it

While I cannot find anything stating I must have an offboarding phone call to cancel my account in the terms, they will not cancel my account until I speak with a manager which conveniently is not available until several days from now. This call they are now requiring me to complete is so the manager can try to get me to stay on when I do not want to. The system is okay, not exactly user friendly, but the charge is excessive and the hoops are not worth it.