DoorLoopReviews of doorloop.com

I had a terrible experience with DoorLoop just 2 months in. As a property manager I encountered payment processing fraud, lack of true customer service primarily because I was chatting with an A.I bot non-stop and because the payment processor is one that has an established partnership and vetted interes in DoorLoop. I submitted a detailed lengthy complaint to the FTC and accused DoorLoop of using SaS companies to get away with illegal fees and stealing money from small business who who subscribe to their service by paying an upfront fee for the entire year [money they won't give you back - even if you encounter issues with them a month in and request a refund]. I experienced some serious ethical violations with DoorLoop and I hope anyone who reads this learns more about payment processor fraud and how it works with B2B, SaS companies. Sincerely, Good Samaritan.

This app is a mess!!!!! I've been using DoorLoop for almost 2 years now, and since the very beginning, it has been iffy with always something wrong. One of the major issues is that anytime a tenant has non-sufficient funds, DoorLoop charges the owner's account instead of charging the tenant. Additionally, if you do not remember to roll over the tenant's lease at the end of their lease, the system automatically stops charging the tenant even if they haven’t moved out. There's always a glitch in the system. For example, I received notices from my honest tenants letting me know that their rent had not been deducted from their account. When I logged into the DoorLoop portal to check what was going on, I noticed that there was some type of glitch where they had not charged any tenant's rent. I had to send a blast message and have all my tenants Zelle me. So, what exactly am I paying DoorLoop for? I have dozens of tenants, and it's impossible to keep up with who isn’t paying rent when you have other things in life going on. This is the reason I got the system in the first place – to help keep track of my income. It's almost impossible to get any live customer service. My next step is to find a new payment processor and leave DoorLoop for good!

In my 38 years I have NEVER had such horrible customer service. When I originally signed up with doorloop I told my rep our legal situation and hoped that our lawyers tell us we would be able to get our properties back. When I told my rep that we were sending a demand letter that should do the job we also told them there would be a small possibility the person we are suing would reject that and we would have to go through another year of a nightmare. Andres made me feel very comfortable and I trusted him. I paid over $1,000 for services never used and doorloop knows that. I told them many times they can contact our lawyers to verify OR our lawsuit is now public record they can go online and see for themselves. I had multiple people from door loop reach out some with empathy and others that should not work in customer service. I have documentation of the reps promising to get back to me and NEVER do. I did everything right and just the other day I was told that the refund time elapsed. I showed them documentation of being ignored so then they say "well we refunded you and even tho you closed the checking account we refunded that is not our problem" SHAME ON DOORLOOP I also told them I would post all my emails on all the reviews so hopefully no one gets treated the way I have. Very unprofessional. Do NOT trust anything they say all they care about is taking your money and once they do the customer service is no different then the DMV.

Used this company for my property management. It’s not user friendly where I’m able to prorate rent. I’m able to speak to someone via chat for information and it seems depending on who you speak to someone people are helpful and other are not. They say they charge the tenant for merchant fees but I’ve had tenants NSF and make disputes against my account and I have to pay the merchant fees because the person is no longer a tenant. The portal doesn’t charge them directly they charge me. Definitely never using this app. Will cancel my account.

Wrote a 1-star review company contacted me asked me to remove the bad review if they refunded me money spent. I removed and they refunded my money and canceled my account. They forgot to cancel the auto payments they set-up with Stripe. Now my tenants have been charged for April with no account. I have tried to get ahold of a DoorLoop Loopster and it's impossible to speak with a live person and the online is impossible to get someone to intelligently resolve the matter let alone understand what is going on. I have very upset tenants and my whole experience with DoorLoop has been a nightmare to say the least. Stay away from this company as there is no customer service.

I recently had an experience with the verification process for a merchant account application, and unfortunately, it was quite frustrating. While the support chat initially showed promise, the verification issue I encountered went beyond their capabilities, requiring the involvement of the processing team. The process started with the submission of bank statements and an active lease, which seemed reasonable. However, I faced repeated challenges with the verification link provided, which failed on multiple occasions. Despite reaching out via email to explain the problem, I never received a response. In my attempt to seek clarification, I reinitiated contact with the support chat. Although they acknowledged the verification failure, no explanation was provided as to why it occurred. Another ticket was submitted, and I was once again asked to provide bank statements and a lease, essentially starting the process from scratch. This was quite frustrating, as I had already sent the requested information in a previous email thread, which went unanswered. Finally, the support chat got back to me and explained that my application failed due to an incorrect ID number submission. However, I found it odd because throughout the application process, I was only prompted to take pictures of the front and back of my ID, provide the last four digits of my social security number, and take three photos of myself. Nowhere was I asked to enter my ID number, leaving me perplexed. As if the confusion wasn't enough, I received yet another request for a copy of the lease from the processing department, even though I had already sent it multiple times. Unfortunately, by the time these issues were resolved, it was too late for me to provide a proof of concept to my partners. They had already decided to renew our contract with a competing service, leaving me with limited options and a significant amount of wasted time and effort. While the support chat was initially helpful, the lack of clear communication and repeated requests for the same information proved to be major drawbacks in my experience with the verification process.