Jacob
Door was not placed where I asked them…
Door was not placed where I asked them to place it which caused it to be saturated in water from the rain as well as came in with damages to it.
Response from Doordiscounter (Otto & Sohn USA Inc.)Oct 26, 2023
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the improper placement of the door during delivery and the resulting water saturation and damage. First and foremost, we want to make clear our commitment to deliver our products in optimal condition. We continually strive to ensure that every item we ship meets the highest quality standards and is properly packaged for protection during transport. We sincerely apologize for any inconvenience caused by carrier mishandling. We value your confidence in our products and services, and we pledge to do everything possible to overcome these situations and ensure that future deliveries are made smoothly and efficiently.