Dooney & Bourke is a company specializing in fashion accessories, such as handbags, luggage, bracelets, watches, and briefcases, as well as a limited clothing line, which includes sweaters, shoes, jackets, and scarves.
Dooney & Bourke (dooney.com) has 109 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Alberto
Terrible experience with this company, we arranged a meeting to get to know each other and they don't show up or let me know, lack of professionalism and humanity, they are unpresentable, they don't value people, they only think about money.
Jordan Plus Hannah C.
Because Dooney and Bourke is an old and well known name, I assumed they were a good company. It never even occurred to me to check company reviews. I was given some birthday money and purchased a purse, but shortly after found a better priced one from a different brand. I went online to cancel my Dooney order less than 24 hours after the purchase, but the system wouldn't let me. So I contacted them by email. I was informed they couldn't cancel (I had not received any tracking information) and I'd have to get the item and then return it. Shipping was slow, and when it finally arrived I immediately attempted to return the item through their online system - which told me I'd only get $83 back. This was $33 short of what I paid! I contacted customer service, which is routed to India. The associate was difficult to understand and rude. I finally figured out he was telling me the online system doesn't reflect the actual return price, and ALSO that I'd be charged $25 for shipping! It is ridiculous to refuse to cancel my order, make me return it, and then charge me for shipping. Stay away from this company!
Holly R.
This is not the classic Dooney and Bourke from Stanford, CT!! Now, just a low class business! Save yourself!!
Gloria M.
I just tried to purchase a bag the guy at customer service didn't even speak English. I'm done ill go somewhere else.
Mary S.
I agree with others that the customer service for this high end brand is horrible. The company does not care about its customers. I would never purchase from this company knowing what I know now.
Carreras
Awful Customer Service. Seems like CS representative are at minimum wage. Very rude, don't want to help and just keep saying I should wait 45 more days for the package to be delivered. Better buy Coach or any other brand and stay away from Dooney & Bourke and look for better options.
Shannon M.
Shipping SCAM: If you pay for expediting you still have to add 3 business days to the expediting. Just buy from AMAZON or MK, LV, Coach. They have better bags anyway.
Leesa C.
Poor customer service! My daughter purchased a wallet for me for my birthday. This was purchased in April 2023. By July, it was coming unstitched so I started a repair ticket. I received a response saying ‘ Thank you for reaching out to us regarding your repair request. Unfortunately, based on the photos you have submitted, we are unable to provide repair services. ‘ so I replied ‘ Based on the photos? Can you not see where it has pulled out of that stitching?’. Then I received a 2nd response’ Thank you for your email. Unfortunately, we are unable to repair your wallet.‘. So,$100+ on a Florentine wallet! And absolutely no way to get them to fix it! Won’t be purchasing dooney and bourke ever again.
