Dooney & BourkeReviews of dooney.com

I wish I could give it less than 0 stars. I have D&B bag from several years ago.Stored the bag but it had air circulating. Took it out and THE LEATHER MELTED INTO ITSELF. I have many bags and never seen this. I contacted the company. They ignore you, they don't respond. Horrible company and I don't recommend them to anyone. Go to Coach, Tumi, Kate Spade, any other company, heck, go to a fake company, probably will be treated better.

I used to LOVE Dooney and Bourke until I had to send it in. I had the purse for less than a month because the leather stained from rain. They had my ship it back with an out of pocket expense of $26. I then have had to contact each time asking for an update. They said to choose another purse. I chose one in a dark color as suggested and was told no I had to chose between 2 colors neither of which I wanted. I also inquired that I purchased the $115 wallet to match my original purse to which they will do nothing about; didn't even offer a discount on another. I told them to return my money because I'm not paying for a purse color I do not want. No one has responded to my request and I'm now over a month and a half waiting.

I saw a bag that I wanted on the D & B website, so I had it on my wish list. I received no less than 2 different emails saying "20% off your total purchase" and giving me a promo code. The email even included a "we know you want it" along with an image of the bag I was wanting. But when I tried to enter the promo code they gave me, it said it was invalid. I decided to chat with their customer service, and all I got was "that bag is excluded" and "we appreciate your understanding." There was no qualifier that exceptions applied to their 20% off offer and they even showed an image of the bag with the promo code!! As much as I like the bag, I really hate bait and switch and will think twice about ever buying a bag from them!!

Terrible customer service and do not stand behind product. My purse collapsed in on the sides near the bottom. I was told I had to "stuff it with tissue and hang it"; i.e. it was my fault and it is not defective. Absurd. Nobody empties their everyday purse every night to stuff it with tissue. It is definitely defective. BUT D&B stands behind the word "defective" to cover any and every thing that is wrong with their product. Therefore, they do not replace anything. I would give this company negative stars if I could. Customer service staff is rude and dismissive.

If I could give negative stars I would. They shipped my orders using Pitney Bowes and I did not receive my order. I paid almost 400$ for that and now I am dumbfounded to see that they labelled my order as "delivered". My first order was via DHL and there was no problem. Using this Pitney Bowes shipping, I have no way of tracking and then suddenly it says delivered 🤷‍♀️.. Their support team doesn't help at all. Email response after a week, no way of helping customers or issuing refund. Money down the drain. So much for trusting their July 4th sale. I will never waste my money on this company again. Too bad their bags are good, I just wish they dont use that subpar shipping company.

I've been a loyal DB customer for 30 yrs. I received an email from DB and found a bag on sale with additional 10% off. I ordered it. Two hours later I looked in my email for a confirmation email and there wasn't one. I checked my CC to see if it was billed and it wasn't. I emailed DB to ask and confirm that it went thru but there is no response. Just to be sure, I ordered the bag again and figured I'll talk to someone to cancel one of the bags if both orders are received. The next day I still haven't gotten a response from my email to DB so I try the chat - they tell me there is no order received but they give me a phone # to call. I call that number and the person tells me they will not honor the pricing that I received yesterday because there is no order! I told him that when I ordered - 2X - my Applepay confirmed it (2X). (I was never charged bc DB never processed the order). I have no control over the DB site and whether there was an issue or not. He's adamant if I want the same product I need to pay the full price or keep checking their site for sales. Not helpful at all. I'm so disappointed because I truly loved the DB bags but after this treatment I will be looking at another handbag manufacturer. Very disappointing.

I order Florentine Large Satchel but I received the wrong handbag they charge me for return it back

I hate that Dooney charges me to send a product I don't like back. Simply because they don't give me my money back including taxes, but have the audacity to take my money out of my own money that I paid for the product. I've bought over 12 items since I'm down from having surgery and I cant go out and shop but after being charged to return something I don't like I'll never online shop with Dooney and Bourke again