Dooney & Bourke is a company specializing in fashion accessories, such as handbags, luggage, bracelets, watches, and briefcases, as well as a limited clothing line, which includes sweaters, shoes, jackets, and scarves.
Dooney & Bourke (dooney.com) has 109 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Karen L.
I am so disappointed with the experience I am currently having with Dooney and Bourke. In the past, this was a trustworthy site with no delivery problems or merchandise issues. However, this time is a complete "about face." There have been no updates regarding the delivery of my order, and no one has responded to my communication. Unfortunately, if this is the new D & B, there is nothing good in the future for this company.
jan H.
Ordered a purse with pre-order 2/16/25. Requested update on order on 4/16/25. Told purse was coming. Purse never received. By 7/16/25 request refund. Order status says Not shipped. No response from customer service. The customer service at this company is abysmal. Do not buy anything from this webstie.
Mary Ellen I.
I purchased the skipper bag & wallet at full price & it went on sale the next day. I called customer service & wanted to cancel the order & rebuy it, but was told I can’t do that. I wanted them to refund the difference to my credit card & was told they can’t do that either. I asked to speak to a manager & was told there wasn’t a manager available & they would get back to me in 24-48 hours. Very bad customer service. I have never dealt with a company with such awful customer service & cannot solve an issue. I will not accept the purse & will be returning it. Mary Ellen Iapicco
Isabelle G.
To the Dooney & Bourke Team, I am writing once again regarding the charge you processed after I had already received confirmation of my order cancellation. Not only was this unauthorized, but it has caused a significant financial hardship during an already difficult time .Let me be clear: $200 is not a small amount. For many of us — especially when you are charged without a reason .. that amount represents groceries, bills, or basic living needs. It is not disposable income. It’s not an inconvenience — it’s a burden. And the fact that your company processed this charge anyway, then dismissed my repeated attempts to resolve it, is both unprofessional and inhumane. What makes this worse is the complete lack of ownership and accountability from your company. I’ve spent countless hours engaging with your online customer service, only to be met with copy-paste responses and indifference. No resolution. No real help. Just deflection. This isn’t just a billing error — this is a violation of trust. And now, because your team refuses to take responsibility, I am being forced to escalate this further. I will be reporting this unauthorized charge to my credit card company and filing a dispute. I expect an immediate refund and a formal acknowledgment of the time and stress this has caused. Order #: DB11529999 Your company’s lack of transparency and careless handling of this issue is unacceptable — and I won’t let it go unchallenged. Attached is the cancelation confirmation email
Christina
Long story short customer service is a joke and there is only a chat box that feeds off UPS. I’ve ordered several bags and never had an issue until today and I can’t get any help. I have told all family and friends to never order another bag charm or wallet. UPS says delivered and left a photo that I can’t view and now I’m stuck with no annswers, no money and no merchandise. But Dooney has their money so oh well right. Never again
Rebecca
Ordered a bag to be shipping abroad. The bag came in the wrong color. Customer service told me there would be no replacement and that I must be confused because white comes in different shades. I said yes it does but Yellow is not one of them. The bag was a completely different color (which they sell) and packaged as if it where white. How dumb do they think we are? After 40 years of purchasing bags and being a loyal customer I'm done.
Michael W.
I'm never going to order again from this company. Takes way too long to receive the item!!!
Mike
I bought a nice B&D bag for my wife in December on line directly from D&B. She has probably owned 25 D&B purses. I decided to wait until Valentines Day to give it to her. We celebrated early. She did not like the color so I just attempted to return the bag. Turns out their return policy is 30 days from purchase. I do not recall seeing that condition when ordering. I feel D&B is very deceptive in their advertising and their customer service is terrible. No more D&B purchases ever! Co-workers (female) will know of my experience and I hope they do not purchase either.
