Kaelin Michel Kakuta C.
Worst customer experience ever
Worst customer experience ever. My shipment has been stuck and label created for five days now I work in customer service and I know that that’s not normal it means that UPS hasn’t received the shipment and it’s probably somewhere lost in the warehouse. I’ve called/chat several times and every time I’m told to either wait or someone else will get back to me but no actual resolve. I just want what I ordered, I should’ve gone to a store instead. D&B you need to equip your agents better so they are actually able to assist people.