Dooney & BourkeReviews of dooney.com

I purchased a wallet online that I have never received so I called them they said they will need to start an investigation. I said fine I never got it and they show it was delivered in my mailbox never got it. Then she said go ask the beighbors find who delivered it and ask them then go ask the post office. WTH are you investigating or am I having to do the job?! This is ridiculous!

Dooney and Bourke is not the same company they were years ago. They are on a steep decline as far as I'm concerned. As a Dooney lover for well over 25 years with an inventory of over 35 new and vintage handbags, I have to say their quality and customer service are below sub-standard. Plus, they do not have trained people to process credit card payments properly. How is it that a company like D&B will ship a handbag to a customer without making sure the credit card number went through? And then your audit team and collections department emails that customer 18 months later looking for payment. Who does that?? Now, that customer has to dig through months and months of credit card receipts to realize that the credit card transaction never happened. Get your act together or you will lose (if you haven't already) new and long-term customers.

I ordered a bag a month ago and received no communication whatsoever after the confirmation of my order. The website continued to say my order was "processing." When I finally gave up and reached out to them, they told me the item was out of stock and that they would be canceling my order and the hold on my credit card "within a few business days." Seriously? I guess they would have never contacted me and the hold would have been there forever if I hadn't contacted them. Save yourself a headache and shop somewhere with actual customer service.

Terrible customer service and policies. This would be a ZERO star review if that were possible. Love my bags, but...Recently placed an order and received automated confirmation response for order but never received a follow-up confirmation for shipping. I checked my order status/account after 5 days and discovered (1) the bag had yet to be shipped, and (2) it was now on sale. I contacted customer service to find out why it had yet to ship (the payment had posted almost immediately) and also request a credit for the difference between the original purchase price and the sales price ($69). Apparently it had been shipped earlier that day but the information wasn't yet updated on the account. I was also told that they don't offer any adjustments on purchase price ever - company policy. I can return it and then reorder it at the sales price but who has the time. Ridiculous. Probably won't order from them again. (AND the purchase has yet to be received - order placed on July 15th)

I recently purchased a Dooney Bourke Brenna Satchel for $206 from dooney.com. The first clue they may not be legit is when they charged my card simultaneous to me placing the order, when reputable companies charge when the item ships. They would not respond to any of my emails. The purse was delivered and when I picked up the package I knew immediately it was a knock off just by the weight. I thought I was buying a real Dooney Bourke and I do not buy knock offs. When I opened the box there was a faux leather flap that was raised and I noticed the gold nut was not on the flap, however the nut was in the purse and had broken off of the cheap flap. I prepared for a war and called the 1800 number on their website and the foreigner that assisted me was very polite, and professional he emailed me a UPS Return Slip and advised my money would be returned after the inspection of the purse. Stay tuned.

I made the mistake of buying a bag via global shipping for United Kingdom delivery. The bag arrived scratched dented from factory as it was nicely packed, clearly poor quality control. Returns are a nightmare they don’t responded I am still waiting for a international return label and chats , emails are useless they asked me to start returns web and web states order not recognised, you email / chat for help and they don’t respond. Disgraceful customer services they make you go in circles.I am now stuck with a scratched dented bag. Do Not Buy online! Worse they bombard me daily with marketing emails and you can even unsubscribe! Absolutely the worst company ever!

Be prepared to have your card charged 7+ months later for a purchase you made. This company is so unorganized and the quality of the bags are not that great! Their customer service doesn't exist. I expected more from a "high end" brand. Will never purchase from D&B. There are much better options.

Worst customer service experience ever. Don't make the same mistake as me. Check the BBB rating prior to purchasing. As of this date, they have an F rating.