Dooney & BourkeReviews of dooney.com

I have been a Dooney & Bourke customer for decades. I have have never had a complaint, until now. First, it is important to understand that I am a disabled grandmother. My lovely Dooney & Bourke purse arrived on June 23. Today is August 11. For the entire month of July, my disability became an urgent situation, and I was hospitalized for that entire time, in ICU for a good bit of it. I was so excited when I was released from the hospital to get back home, but really more excited because I knew my Dooney & Bourke purse was waiting for me. You can imagine my shock and disappointment when I opened my beautiful Dooney & Bourke purse today and saw that above the zipper, on that beautiful red lining, is a cut in the fabric that is as straight as the zipper itself. It runs parallel to the zipper. I called customer service, and sadly, but not surprisingly, was connected to a customer service representative in a Third World country. I don't mind working with customer service reps around the world, as long as I can understand them. I could not understand this guy at all. He was finally able to communicate well enough to tell me that basically, it sucks to be me and that Dooney & Bourke is not going to do anything about this purse and that the company couldn't care less that I've been a valuable customer whom, in the last 12 years – at least – has carried no purse but a Dooney & Bourke. They have lost a loyal customer over a $205 purse. I will never purchase another Dooney & Bourke item as long as I live, and will tell anyone who expresses an interest that Dooney & Bourke is a terrible company. They do not support their products so beware.

Bought a light colored handbag. The first time I used it, color transferred onto the leather. After trying to clean off the leather, I contacted customer support. They didnt care whatsoever, on a 200.00 bag. I would have even paid for them to clean it. Never buying from them again.

This is unbelievable. I placed an order a week before Mother’s Day, so my package could be here on time for Mother’s Day. Supposedly the order was delivered to my house. I tracked the package. The package was delivered to the post office not to my house and it was coming by UPS SurePost. So I called customer service to tell them that I never received my package. This was on Thursday when the package was supposed to be delivered. They told me that it was delivered to me and they can’t do anything about it but start an investigation so I told him it was never delivered to me. It was delivered to the post office. Why can’t you send an order replacement because this is for Mother’s Day. Meanwhile, he’s confident that it was delivered to my house and not to the post office. When I told him it was UPS SurePost and it was delivered the post office, he changed his tune. Then he tells me to wait another day to see if it comes on Friday. Meanwhile, when you track the package, UPS delivers it to the USPS and there’s two different tracking numbers. When you track the tracking number for USPS it says, “USPS Currently Awaiting Package.” Which most likely means someone from UPS or USPS stole the package. I told him, “It’s not going to come. Can you just do the re-order so at least I could have something for Mother’s Day.” He said, “No I’m sorry I can’t do that. We need to do an investigation for the return and it’s going to take 2 to 3 weeks.”So I told him I’ll wait until Friday and I will prove you wrong that it’s not going to come in. He assured me it was coming on Friday. So now it’s Friday, my package is not here and I called back. They can’t do anything for me. They cannot send a replacement package by the next day because they have to do an investigation for the first order and they rush that investigation. I won’t hear back from them for weeks until their “investigation” is done and I can’t get a replacement package so now I don’t have anything to give for Mother’s Day.

I own several Dooney handbags and love them. I recently purchased a handbag on line and I put faith in the description that is stated. I received the bag yesterday and not as described. The description was as follows: 9 3/4” high X 6” deep x 10” wide. These measurements are wrong. The bag is only 7” high X 4” deep. The width at 10” is correct. Loosing almost 3” in height and another 2” in depth makes a big difference when it pertains to a small bag. I called customer service and was told I could return it however they would not refund the $15 in shipping charges I originally paid. I haven’t returned it yet as I’m hoping to reach a supervisor this Monday, 5/15. Horrible company.

Husband bought me the pebble hobo purse for Christmas, 2 months in I noticed the stitching coming out of the right side handle and then a month ago it lost a rivet on the top of the strap, so now just have a sharp bottom of river sticking out. Have tried contacting customer service and support several times and have had little response. This is the poorest run company I've ever dealt with and a promise to never return, this is not my first dooney product but the promise it will be my last.

Worst customer service ever! I have placed a total of 3 orders. One handbag shipped within a reasonable timeframe. One was back ordered but I never was notified so I called several times and finally cancelled that order. The third is the real nightmare. Package was delivered to wrong address. I reported it to UPS and D&B. Neighbor finally returned home and brought me the package. I called D&B and they charged me for the order, all good right? Nope, now there is another pending charge. After a long and painful phone call I still do not have a good explanation or a warm fuzzy that the pending charge will drop. Do not order from D&B directly, their customer service is awful and communication is worse!

I ordered a drawstring bag and it was missing the monogram medallion letters. I emailed customer service and they said I could send back the bag and reorder another one. Why can’t they just send the letters???? If I send the bag back I have to pay for return shipping vans the bag is no longer on sale. Terrible customer service!!!!!!!

Worst custumers service ever. I ordered a bag on black friday, never received the bag and they don’t want to give me a refund. I have now, no money to buy another one and no oresent for my wife for christmas. STAY AWAY FROM THIS HORRIBLE HORRIBLE COMAPNY