Vicki P.
Excellent Customer Service
Whenever I contact Donorbox customer services I always get a prompt response and resolution to any questions and issues I have. Excellent service

Donorbox is an all-in-one fundraising platform designed to help nonprofits overcome key challenges like donor drop-off, limited resources, and the need for sustainable growth. With fast, easy-to-use donation forms, an AI-powered CRM, and seamless in-person giving options like Donorbox Live™ Kiosk, we empower organizations to maximize donations, build lasting donor relationships, and streamline their fundraising efforts – online and on-location. Join 100K+ nonprofits who trust Donorbox to grow their impact and sustain their mission.
Donorbox (donorbox.org) has 99 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Internet & Software · Alexandria, Virginia
Excellent

Internet & Software · Alexandria, Virginia
Excellent

Internet & Software · Richmond, Virginia
Excellent

Internet & Software · Charlottesville, Virginia
Excellent
Showing 58 reviews with 5 stars · Clear filters
Vicki P.
Whenever I contact Donorbox customer services I always get a prompt response and resolution to any questions and issues I have. Excellent service
Deborah A L.
I contacted Donorbox and was able to Get Done what I Needed Very Fast Thank You Again !!!!!
Karen M.
Exceptionally quick response. Professional and helpful.
Xx
Très efficace et rapide, des vrais professionnels
Rita L.
Quick response and prompt resolution
Alan Z.
I donated to a non-profit; my intention was to make a one-time donation, but when I looked at the emailed receipt, it listed me as a monthly donor. I replied to the email explaining the problem - which was quite likely due to a mistake of mine. I quickly got a reply that changed my status, and that was followed up with a screen shot showing that my status had been changed to what I had intended it to be. Well done - quickly and effectively, with bonus points for taking the extra step to show me that it had been changed.
Linda A.
Quick resolution and clear communication. Thank YOU
Response from DonorboxAug 4, 2026
Hi Linda, thank you so much for the kind words! We're glad our team could resolve your issue quickly and keep the communication clear. We appreciate you taking the time to share this. – The Donorbox Team
Stanley
I had a problem donating because of my postal code, but when i asked for help and advice they responded quickly and we managed to fix the issue. There's honestly nothing else to say about the service other than how great and helpful they are!
Response from DonorboxAug 4, 2026
Hi Stanley, thanks for sharing your experience! We're happy our support team could quickly help sort out the postal code issue so you could complete your donation. We appreciate you letting us know how it went. – The Donorbox Team