Melissa
I'm just so disappointed
I'm just so disappointed. I ordered hair (one full pack) in 2024 and it was absolutely gorgeous - very full, nice thick ends. I ordered the same thing in 2025 (one full pack) and it was absolutely horrible. It was probably 60% of the thickness/volume from the year before. I reached out to customer service and they're unwilling to help outside of a 25% discount - big deal, they offer that on Black Friday anyway. They won't admit to a reason it was so different and thinner. I also sent photos that were taken within a few days after install and clearly show a difference. Something obviously changed between the years - either decreased hair per pack, manufacturing changes, thinner ends/more short hairs, etc. It's gaslighting to see a huge change but no one will admit to it. Until DB makes this right, I'll be writing about my experience all over the internet.
Response from Donna Bella HairMar 24, 2026
Melissa, we appreciate your feedback. Please feel free to contact us at [email protected] if you'd like to discuss this further.