Domi Outdoor LivingReviews of domioutdoorliving.com

I bought this to replace our old gazebo, I just got around to putting it together this week. This was over 2x the price of our old one so I expected it to be better quality. Unfortunately, it is not! While it is sturdy there are a lot of plastic parts (around the feet, corners of the roof & parts of the roof) these were metal on my old one and I’m not confident that these will hold up )they came with stress marks already in them. Then there were a lot of cosmetically damaged parts, the underside of the roof has deep scratches, most roof panels had dents in them, the corner plastic parts have stress marks in them, parts of the frame had dents in.Putting it together wasn’t so difficult and the instructions were pretty easy to follow, the only issue is only about 50% of the holes to secure the roof line up perfectly, the rest took a little finagling to get in place. At this point I’m left disappointed with the quality and wish I bought the same as our previous one especially with the cost difference for sub-par quality and I only made the change to have gutters, now I think would have been better just adding pvc gutters to my old one!

Delay in customer service email only and then 24 hour plus response. Any problems will delay instalation. Response was helpful, will work with you but only through email.

Sorry the review is a little long but think it’s worth the read. We purchased the 12 x 14 galvanized steel hardtop gazebo after doing some research on this company and having a family member who had one for several years now. We received the boxes on time and they were not damaged. You definitely need at least two people to put the whole thing together to make it go faster. My husband was doing well putting the base together by himself however needed a second person for the roof. We were lucky we had a neighbor who was able to start helping with the roof. They were able to install the top(small part) but Unfortunately we were missing the screws for the rest of the roof so we had to stop the project. this company does not have a phone number easily listed for customer service only a email on their website. I found a number through ChatGPT so I called and left a message but also emailed to be sure to get a response. Don’t waste your time with the phone number because they have to contact the warehouse anyway. The warehouse is outside the US so there was a day and a half delay with a response. Make sure if you need anything you make sure you include your order number and exactly what you need otherwise there will more of a delay. We received the screws a few days later. The second issue is the manual does NOT give clear instructions to make sure you don’t have issues towards the end. They should tell you to measure and remeasure throughout the panel install process. DONT TIGHTEN ANY of THE SCREWS until ALL the panels are installed. This will save you ALOT OF TIME AND AGGRAVATION. We we having a major issue with panel #3 lining up so panel 2 and 1 didn’t go in on both sides. We looked up some videos but they did not help at all. The company DOES NOT HAVE THEIR OWN INSTALLATION VIDEO. So we reached out again asking for help. Again a delay due to the warehouse/customer service dept out of the US. I made the mistake of not including my order number even though I contacted them through the thread from the previous email about the screws. So I got back an email “what is your order number and what is the problem?” Also send pictures of your issue. Not sure what that helped with since there was a whole in the roof but I sent the pictures anyway. The response was loosen the screws but did not specify which ones. We got better results with ChatGPT with troubleshooting. Had to find a friend who was able to come and help finish it. This project took from start to finish for us almost 3 weeks due to weather not cooperating , product issues and poor install instructions. If you want to save time and aggravation, I would definitely suggest finding a company that could install it professionally. On a positive note. We are finally enjoying it and it held up during a crazy wind and downpour storm passing through the very day we finished it. So bottom line make sure you are prepared for some bumps along the way if you plan on doing it yourself and are Ok with building things.

Instructions were vague. It took me 2.5 hours to assemble.

There were a lot of dents, while most aren’t seen or noticeable, I did t worry about the ones that are seen. I didn’t have time to wait for replacement parts and have no idea how to go about it. Other than that, it wasn’t too hard to put together. I put most of the beams and smaller parts together myself and had another person to help me erect it all together. A third person was there to help with a little balancing so it’s good to have at least three people to put it together.

Packaging needs some assistance: it is understandable that the harware is package to be concise, but when the #1 screws are spread out over three different sections, it makes auditing the parts very difficult. Also, several roof pieces were damaged because the protective rubber corners were not properly placed and shifted during shipment. The instructions overall were adequate, but, the roof assembly section needs to be a little more descriptive (determining which panel needed to on top was hard to determine). Also, the instructions had contradicting information: It was stated to leave all fasteners loose until the gazeebo was fully constructed then 4 or five pages into the actual steps, the instructions then stated to tighten all fasteners. now doid tha tmean to tighten all the fasteners in that step or tighten all the fasteners up to that point.

It was not the quality I expected. I had a gazebo at my other home that was similar in style and size that had much bigger corner post and trim around where the curtains hang. This was hard to tell from the pictures. The assembly was a nightmare compared to my other one which I purchased at Lowes.

Love this Gazebo but it was missing a package of screws. The frame was easy to put together but the roof assemble directions were difficult. Good quality Gazebo though.