Domi Outdoor Living Reviews | Read Customer Reviews of domioutdoorliving.com

Domi Outdoor Living Reviews | Read Customer Reviews of domioutdoorliving.com

Domi Outdoor Living reviews

Showing 19 reviews with 2 stars · Clear filters

Packing P.
Jul 22, 2026
No Caps / Covers on legs of Gazebo
When purchasing the unit, they do not tell or show you that the unit your are purchasing does not come with base caps/covers. Furthermore, they do not offer an option to purchase them separately. Their excuse, you are purchasing their entry level model. They followed up with me & I have replied to them to see what they say. More to come.
Response from Domi Outdoor LivingJul 23, 2026
Sorry, we checked your order on our system, the only recorde is the plastic hooks that you purchased from us. You may feel free to let us know the model that you purchased via [email protected] this email address so that we can make thing right for you:)
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Hounded
Jul 21, 2026
I expected better
There were many dented and bent pieces. Getting the roof pieces to line up was a hurculean task. The directions were not the worst I have ever seen. However the direction were still fairly aweful. There was a design change that the manufacturer did not account for. Because of this, 4 bolts were too short and I had to go to the local hardware store to find a fix.
Response from Domi Outdoor LivingJul 23, 2026
Thank you for your detailed feedback. We sincerely apologize for the frustration you experienced with the roof alignment, unclear instructions, and the bolt issue caused by our design oversight. Please know that we take your comments seriously. We are already reviewing our production and quality control processes to prevent such mismatches in the future. Additionally, we are updating our assembly guides to make them clearer and more user-friendly. We truly appreciate your patience and resourcefulness in finding a fix at the hardware store. To make things right, we would like to offer you a partial refund or a discount on your next purchase—pls contact our support team at [email protected] regarding this matter. Your input helps us improve, and we are committed to doing better. Thank you for giving us the chance to learn from this.
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Dave W.
Jul 15, 2026
Material was damaged in the box and had…
Material was damaged in the box and had to be fixed onsite.
Response from Domi Outdoor LivingJul 16, 2026
Thank you for your report. We sincerely apologize for the damage upon arrival. We have reviewed our packaging protocols and will reinforce them to prevent recurrence. You may send us the repair cost details and photos of the damage for our records via [email protected] and we can proceed with the compensation processing. We want to make things right.
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Chris D.
Jul 11, 2026
Several roofing panels and one support…
Several roofing panels and one support beam arrived damaged.
Response from Domi Outdoor LivingJul 11, 2026
We sincerely apologize for the damaged items in your shipment. Our Customer Service Team has sent you an email regarding this matter, you may check that email first. We can find a solution for you:) Your satisfaction is our priority, and we’ll work with our logistics partner to prevent this from happening again.
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Lorrie H.
Jul 7, 2026
Packages received in good condition
Packages received in good condition. Instructions hard to follow. Pieces went together until we got to the rooftop and some pieces where to long I would say at least 5 pieces we had to cut. Holes did not line up at least 15 holes had to be redone. Curtain ties were unraveling 2 of them. For the price I paid we should have had received a better product. I have contacted customer service with no resolution.
Response from Domi Outdoor LivingJul 9, 2026
Sorry for hearing that, we have sent you an reply regarding the issue that you've encountered, you may check the email first. Our customer service team will follow up with your issue.
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Bill E.
Jun 10, 2026
Some product delivered damage and…
Some product delivered damage and scratched package delivered to the wrong address packages were an eighth of an inch deep and dirt and dust. FedEx is the worst delivery service you guys could possibly use
Response from Domi Outdoor LivingJun 11, 2026
We sincerely apologize for the frustrating delivery experience and the damaged condition of your order. You should never have to deal with a misdelivered or dirty package. We deeply value your feedback regarding our shipping carrier, and we are already looking into this matter with FedEx. We want to resolve this for you as quickly as possible. Please contact our customer care team at [email protected] with your order number so we can arrange a replacement for the damaged parts immediately. Your satisfaction is our priority, and we hope to have the chance to restore your confidence in us.
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Tara C.
May 12, 2026
I need to replace the lid as it came to…
I need to replace the lid as it came to me damaged. I don't know how to reach out to heaved this done. Also putting that's together was very challenging as holes were not lined up and was a frustrating process
Response from Domi Outdoor LivingMay 14, 2026
Thank you for letting us know, and we’re really sorry for the trouble. A damaged lid and misaligned holes definitely aren’t what we want you to experience. Please email our support team at [email protected] with your order number and a photo of the damage. We’ll send you a replacement lid right away. Apologies again for the frustration — we’ll make it right.
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Lauren G.
Apr 12, 2026
Plastic film a nightmare
It took literal hours to peel off the plastic film that was supposed to protect the pieces in shipping. And some of the metal came scratched anyway. I should have read the other reviews saying the same thing before I purchased. This was not worth the hassle.
Response from Domi Outdoor LivingApr 13, 2026
Thank you for your feedback, and I’m truly sorry to hear about your experience. The protective film should not have been that difficult to remove, and scratches are certainly not acceptable. We appreciate you bringing this to our attention. Pls contact us directly via email address [email protected] with your order details so we can make things right:)
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