John R.
I purchased a 10'x12' gazebo from Domi…
I purchased a 10'x12' gazebo from Domi to be erected on my concrete patio. The gazebo came in three boxes with all parts labeled and with clear diagram instructions for the build. I had a contractor build the unit and he was impressed about the gazebo construction. The whole gazebo is made out of metal and only a few connector parts were made out of plastic. The gazebo I bought did not come with the caps that cover the mounting brackets so I ended up having to order them separately. Domi should provide these covers for all models and not as a separate add on but I do realize that I bought a sale unit that did not come with the bracket caps so I just ordered them immediately and they arrived a few days later. Also a connector part was missing and I sent a message to customer service and they sent the part out via DHL which will arrive on June 2. All in all, the unit is strong and sturdy; My customer support was good for the two problems I encountered and the gazabo looks great on the patio. The only draw back was the time difference for customer service to reply which took about 12 hours as Domi is in Asia, but they say that on the website. I give them 5 stars and would buy another gazebo from them.
Response from Domi Outdoor LivingJun 3, 2026
Thank you for your detailed and thoughtful review! We’re so glad to hear that you’re happy with the sturdiness and design of your Domi gazebo, and that your contractor was impressed with the build quality. We appreciate your honest feedback regarding the bracket caps and the missing connector part. While your unit was a sale model that didn’t include the caps, we’re glad you were able to order them quickly, and that our customer service team could assist with the missing part via DHL. We also take note of your suggestion about including caps as a standard feature. Regarding the response delay due to the time difference, thank you for your understanding — we do our best to support customers across all time zones. It’s wonderful to hear that despite these minor issues, you would give us 5 stars and consider buying from us again. Thank you for choosing Domi!