Doll Clothes SuperstoreReviews of dollclothessuperstore.com

Response from Doll Clothes SuperstoreJun 12, 2020

Unfortunately we have no control over USPS. We mail packages out within 2 business days and 90 % of orders go out within 24 hours with a tracking number. After that there is nothing we can do about USPS deliveries --that is up them

Response from Doll Clothes SuperstoreJun 18, 2019

Hi Kathy, Thanks for writing the review. It stresses the importance of placing an order to completion in order to get your product. We have gone through our system for the past year and there is no completed order in your name. Without a completed shipping address and payment type, the order cannot be processed. The system does ask for an email address only to notify the customer of the tracking number of the order once it has been processed. In your case, there is no completed order. If you had an order that was completed, it would have been mailed. If you have an order number please write to [email protected] or [email protected] and they will supply you with date ordered was received, mailed and the tracking information.

Response from Doll Clothes SuperstoreMar 8, 2019

Thank you for answering the survey. Your order was cancelled on Feb 13 and an immediate full refund was made to your paypal account.

Response from Doll Clothes SuperstoreFeb 14, 2019

Dear Melanie, Thank you for writing this review. It exemplifies the need to know the dimensions of the doll you are outfitting and the need to read product descriptions. You ordered the 5 pair of shoes from the Bitty Baby page. Highlighted in red lettering at the top of the page it states those shoes fit Bitty Baby and it gives the exact dimensions of that dolls foot which are significantly larger than a Baby Alive doll. In order to avoid further disappointing your grand daughter, we think it would be helpful for you to know Baby Alive dolls come in three sizes, all with different foot measurements. So when you do find shoes that are described as fitting Baby Alive you would need to know which of the three size dolls your grand daughter owns.