Dolce VitaReviews of dolcevita.com

Dolce Vita did not ever ship the sandals I ordered. They would not cancel the order and now I am trying to dispute the charge with my credit card company. This is now going on 8 weeks. Do not trust them

Very disappointing experience. 1st my order took 2 weeks to arrive, without any explanation or notification of shipping. 2nd, Due to a extenuating circumstances the new shoes I ordered were not able to be tried on until after their return window. When they could finally be tried on, it was discovered they are too large, so I requested an exception to their 30 day return policy. The shoes are in perfect never worn condition. I was going to order again after the return, however due to their lack of care & consideration, I will not.

Unfortunately I must have ordered the wrong size. I thought I ordered a 5.5 and my order got submitted as a size 8. When I tried to do a return their site said it was a final sale. I just wanted to exchange for the correct size and I was told I could not do that. People do make mistakes!

This company is absolutely disgusting! Trust the reviews! I ordered a Balenciaga jacket 6 weeks ago. They gave me the run around and still haven’t sent tracking info. I called my credit card company after they stopped responding and got my money back. Save yourself the trouble and hassle!

In November, I had a formal work gala, a maternity photo shoot, and a baby shower, so I decided to look for some footwear that I could be cute but comfy in. Found them at Dolce Vita. I ordered a pair of boots at the end of October for the shoot/baby shower, and their FAQ section states that for $24.99, shipping to Hawaiʻi takes 7 days. I paid the additional $24.99 only to be royally screwed. They gave me an arrival date of 11/4, and it did not arrive until after November! I also ordered a pair of heels right at the beginning of November, which gave me an arrival date of 11/7 and the heels and boots came in at the same time. I contacted their customer service team to ask how this could be remedied as I paid $25 for shipping that should only have taken 7 days, and they were ZERO help. Basically told me that it would get here when it got here, and they would not give me a discount or anything. Eventually, they blamed the problem on me for entering the wrong shipping address (which I did not). I would be so embarrassed to work for Dolce Vita. They are a terrible company and I will never trust them again. Not surprised to see they don't have a stellar rating on Trust Pilot.

Really terrible craftsmanship, customer service, and shipping promises that weren't met. I ordered a pair of $140 boots -- but the rest of my order totaled almost $300. The boots came and the bonding was so cheaply crafted that the siding of the boots started coming off after 3 weeks of having them and only wearing them twice. I reached out and they said that it wasn't a manufacturing error -- how is this possible? Moreover, my order said "guaranteed 2-day shipping." I was traveling at the time and the order took a week. I had to pay extra to extend my stay so I would receive my package.