Dolce VitaReviews of dolcevita.com

What a sham if you are Canadian do not order from here!! You will not be able to return the shoes they keep saying their label system is down call back later!! They say to do it on the website but their website says to call customer service- customer service says do it on the website - all lies to not return and refund product.

Very unprofessional and poor service. I ordered a pair of shoes on July 3rd and immediately received a text confirmation. My card was charged and I hadn’t heard anything else so called on July 15th and was told my order would be expedited. Two days later I receive an email apologizing for my cancelled order and saying my card hasn’t been charged (a lie) and offering 20% discount on a future purchase. That’s a hard NO! I had to call again to request my refund. Very disappointed!!!

I have many if these shoes… didn’t buy direct from their site. Ordered a pair of mules early June …realized I never received and pinged customer service. Shared a FedEx pic where it showed only a label had been created - item was never picked up and entered into FedEx. Literally went back and forth with their team and told they had to research… What is there to research- item was never shipped Asked team to ship or refund Kept getting a runaround Finally escalated to PayPal and they got me a refund So dissatisfied with this companies customer service experience So unacceptable

Be aware there's a website using this company name that is a SCAM! dolcevitaaustralia.com I'm New Zealand based so decided to order from the "Australian site". I bought a pair of boots a month ago and never got an order confirmation, tracking number or anything! I have sent them several emails and of course I haven't got any answers. Then I decided to email dolcevita.com and they stated they have nothing to do with this site, so lost $155 :(

I placed an order July 1, 2024 and instantly changed my mind. Tried calling within the 20 minutes as indicated on the website to cancel the order but the business was closed. I also eventually decided to send an email. I decided to call as soon as the business opened to cancel the order. Upon getting someone on the phone, I was told that it was already processing and nothing could be done. I then received an email in response to my email advising that someone had already resolved the issue. I responded advising that it wasn’t resolved and explained how I reached out as outlined on the website. Received a response advising that the order was going to be canceled. It never was and I had received shipping information for the shoes I did not want. I now have received the shoes and I’m being forced to pay $4.95 for a shipping label to return them.. I should have never received these shoes and shouldn’t be paying $4.95 to return them.

I bought a black handbag for my daughter, 5 months later it was falling apart. I sent photos asking them to please send a replacement or fix it. Their response was that too much time had passed to return it. I have the emails sent back and forth, the photos I sent, I’m shocked! I will never purchase from them again.

Really poor… Service, really good and friendly. Food, foul… so, I thought I would give this place another chance with my son. I ordered something simple, a pizza with chicken and red peppers. My son had spaghetti Bol. Pizza, the sauce was tinned tomato’s with a tiny bit of bazil(and I mean a tiny bit). I picked up a slice and the whole topping slid off, the base fell apart and was a soggy mess. Spag Bol, pasta was over cooked and like jelly.sauce again had no substance, no flavour, watery and was over salted. Again, it was like they simply put mixed herbs and tinned tomatoes in as the sauce with a lot of salt. The meat was not separated and clearly frozen, as it was tough, it was still clumped together as it was when it came out of the packaging. I would avoid this place completely. Neither of us ate our food… so I had to cook when I went home. Again. This place has extremely poor quality food.

I only wore their sandals one time and they broke on me. I try reaching customer service to get some resolution on the matter but was completely ignored. Their quality does not match their prices.