Victor
Dokiwear is a great independent company…
Dokiwear is a great independent company that is producing a wonderful product. It's a niche market so finding quality products is tough. I purchased their V3 Mazo. It's great. Fits my hand well. A little tight around the wrist, but I can wear it for hours at a time with no discomfort. I have no complaints about the product itself, it's fantastic. My biggest gripe is with their customer service, or lack thereof. I almost gave Dokiwear 1 star a week ago because after ordering I was stuck in pending fulfillment limbo. After reaching out to them via their email on their website, I received no responses. I still haven't received a response even after having the product delivered, but its clear they do read them, or at least I'm assuming they do. I sent a message requesting a refund for the extra money I spent on expedited shipping. I did receive that refund, but its not clear whether it was because of them reading the email or if it's standard practice on their part. Overall, I've only ever heard positive things about them and that's the reason I wanted to get a glove from them. The product is great, there just isn't any communication, which left a kind of sour taste in my mouth. I hope they either place a disclaimer about this on their website or have some kind of automated replying service in the future by AI or something. I know it's not the biggest company and they might not necessarily get a lot of orders, but there needs to some transparency about the lack of communication.



