dokiwear.comReviews of dokiwear.com

tldr; They basically took my money and I am left without a glove because I had returned it to their facilities to have it exchanged. I made a purchase on Feb. 19, 2024 and it arrived in a timely manner. I try out the glove to find that it's too tight and e-mail them on Feb. 24 about an exchange and waited for an e-mail confirmation or response. No response. I reply to and forward the details from the last e-mail on March 3. I was waiting for a response from them in case they needed more information from me. Since it did not seem like they were going to respond, I decided to mail back the glove on May 3rd. USPS showed it arrived at their front desk/mail room on May 6th. I assume I would get a new shipping e-mail from them soon. It is May 13th and still no response. I e-mail them letting them know that my package should have already arrived at their facilities. May 24th. I e-mail them with more detail about the package I had returned the glove in and that I would still like an exchange. May 28th. I try e-mailing them with a different e-mail with my order details. June 4th. I reply to and forward the e-mail from May 28th and let them know that I had mailed back the glove for an exchange and that it arrived on May 6th. June 14th. I e-mailed them with feedback on their lack of response and once more requested an exchange and provided them with my order details. Today is June 22 and I have not heard from them. I e-mailed them to request a refund with my order details. After e-mailing them numerous times, I am unsure if it was my fault for not sending in the glove earlier, or if it was because I didn't mail it back in the plastic packaging with the shipping label attached to it. And, I feel that I will never know due to the lack of their response. Their returns & exchange page says that they will e-mail with instructions if a return is to be made. I e-mailed them for an exchange first and waited for a response before returning the item. They are quick to ship and deliver the product but severely lack customer service.

(( UPDATE: After almost 3 weeks with no response i opened a claim through Paypal to get my return, not even 24hrs later i received an email back apologizing for delays and telling me the return was processed. They told me they're experiencing delays with their customer service response times (there was absolutely no mention of this on their website) and that they're slowly working through the backlog of emails. )) I ordered one of their v3 gloves but was sent a v2 glove instead. I already have that model of glove that I ordered in 2017/18 and was looking to upgrade it. This is significant because the v3 glove has a wrist support that was the sole reason I purchased it, as I stated I already had one of their normal gloves and didn't need a second one. It took 4 weeks for shipping and when i got it and realized it wasn't what I ordered i emailed them about a return that day. I didn't receive a response after 4 days so I sent another email... A week goes by without a response so I forwarded the email again and sent another one. I still have yet to be contacted by customer service despite sending 4 different emails. They have only one contact email, no designated return email, no contact #, nothing. They don't even have estimated response times listed, and while they do talk about delays due to COVID 19, they state on their website that it's for shipping/manufacturing ONLY. I like their products but they're way too expensive for the complete lack of customer service or accountability. I recommend ordering via PayPal so you're covered by their buyers protection and can force a refund if need be.