Chris
Useful product, but support delays for critical issues
My main concern was the response time when we encountered a serious Stripe/payment integration issue. We had very little meaningful progress for around 10 days and eventually had to investigate and resolve the problem ourselves. Thankfully this happened before launch. If the same issue had occurred with active sellers, live payments and payouts, the impact could have been much more serious. Dokan may still suit many businesses, but if Stripe and seller payouts are critical to your operation, I’d recommend understanding the support/escalation process before relying on it in production.
Response from Dokan Inc.Sep 18, 2026
Hi Chris, Thank you for sharing your honest feedback. We’re sorry that your experience with the Stripe payment integration issue did not meet your expectations. We completely understand your concern. Payment processing and seller payouts are critical parts of any marketplace, and we recognize how important timely support is when these areas are affected. After investigating the issue, our team worked on a solution and shipped the fix. Resolving payment-related issues requires careful testing and coordination to ensure the solution is reliable and does not create further risks for merchants and vendors. However, we understand that the timeline was longer than expected, and we’re working on improving our escalation process for critical issues. We truly appreciate you bringing this issue to our attention. Your feedback helped us identify areas where we could improve both the product and our support process. We’re sorry to see you go, but we’re grateful for your contribution and the trust you placed in Dokan. If you ever decide to give us another try, we’d be happy to welcome you back and support you along the way. Thank you again, Chris.