Dokan Inc.Reviews of dokan.co

I'm in the beginning of my journey to establishing my online marketplace. I've used Dokan Live chat support multiple times now. Catherine has been very helpful, she's helped answering my various questions. I always get my answers in a timely and professional manner. I'm excited to explore more of Dokan.

I've talked with Catherine and Helena who have both been the most helpful customer service reps I've talked to in a long time. Most of the time customer service reps aren't able to help with simple issues or take a long time referring you to other people. These reps were on top of it. Respect. One minor concern is that it's not a 24/7 support so be somewhat patient, they'll get to you. Also, don't click "Dokan (Free)" just click "Other" or something else when responding to the chatbot because it'll lock you out from using the chat and refer you to the wordpress.org website where the mods take much longer to get to you. I'm excited to eventually upgrade my product and support this company. This is extremely abnormal for me, I'd rather not pay for products if I don't have to hahaha!

My interaction with support was very helpful and informative

Excellent support for a presale question. I imagine the premium users will have even more outstanding support experience.

Catherine ha sido de gran ayuda. Muy eficiente y muy amable. Da gusto tratar con personas tan resolutivas.

Es un plugin buenisimo y us asistencia es inmediata! Catherine me guio para solucionar mi problema en minutos

Happy with the plugin.

Customer support jason from support was 10/10