Dog Tag ArtReviews of dogtagart.com

Response from Dog Tag ArtSep 25, 2020

If you are unhappy with the printing on your tag for any reason we will happily remake the tag for you, free of charge. All you have to do is let us know. Give us a call, send us an email, or leave us a comment via our "Contact Us" page. We never expect you to just settle for the product if you are unhappy. We are here to help you.

Response from Dog Tag ArtJul 13, 2020

The print and graphics should never "rub" off our tags. Our tags are made so that the printing will last several years as it is infused deep within the surface of the tag. Every tag we sell is guaranteed for the life of your pet. Please contact customer service via telephone, email, or chat and we will be happy to send you a brand new tag, free of charge. We would be very interested to see photos of your tags so we can tell what happened in this instance and why your print rubbed off after a short time. This is a little perplexing and is not normal at all.

Response from Dog Tag ArtJun 12, 2020

We apologize that your tag never arrived to you. We have checked our records and your customized tag shipped out to you the same day that you placed the order and should have arrived to you in 3 to 5 business days thereafter via USPS. Due to the current pandemic there has been an uptick in delivery issues on the USPS side. Our phone lines are open from 9:00am - 4:00am EST time. It is possible that our customer service staff were helping other customers at the time of your call. You can also contact us via the Live Chat feature on our website or by sending us an email through our contact page. We are putting in a replacement order for you today for your missing tag.

Response from Dog Tag ArtFeb 17, 2020

We are sorry for the issues you are having with the USPS delivering your items. You requested a replacement order on Feb. 4th because your original order had not arrived. We shipped you out a replacement order with upgraded shipping and tracking the very same day. We have so far shipped you out 2 orders in a timely manner. We have done all we can on our end to get your tags to you quickly. Once we hand over packages to the USPS we have little control over their delivery. Please call or email us and we would be happy to supply you with the tracking number and work with you to make sure you get your tags.