Dog Tag ArtReviews of dogtagart.com

Response from Dog Tag ArtOct 28, 2021

Hi there! Thank you so much for being a repeat customer! We checked our records and we received your email regarding your late order on Oct. 24th. Our customer service representative, Holly, sent you a response the very next morning on Oct. 25. It is possible that this response ended up in your SPAM filter. We respond to all customer communications within 1 business day. You are also welcome to give us a call during business hours at our toll free number (855-364-8242) if you need a quicker response. We are always happy to help. We have submitted a replacement order for you and it should ship out shortly. You will receive a notification of this replacement shipment at you email address.

Response from Dog Tag ArtAug 13, 2021

Oh no! We sincerely apologize for the error with your tag! We answer all emails and customer service inquiries within 24 hours during the business week. We have checked through all of our emails today and we could not find any from you. It is very unusual for us to miss an email. Could you please let us know how you originally attempted to contact us? We would like to figure out the issue ASAP. We never want you to be stuck with a tag you do not want. Every tag we sell is guaranteed for the life of your pet. We would be happy to send you out a corrected tag, free of charge immediately. Please give us a call at 855-364-8242 (Monday - Friday / 9 - 5 EST). We will take care of you ASAP!

Response from Dog Tag ArtJul 14, 2021

We are sorry you were disappointed in your ID tag. We try to make it very clear on our website how the tags will look and show you detailed previews of the front and back of the tag. There are also several example images on each product page. Our printing process has advantages over engraving because the contact information is easier to read, remains legible much longer and will not wear away over time. We do have a Lifetime Guarantee. If you do not like the tag simply call (855- 364-8242) or send us a message on our contact page and we will happily refund your purchase.

Response from Dog Tag ArtApr 22, 2021

Your fully personalized custom tag shipped less than 24 hours after you placed the order. It should have arrived to you in no more than 5 business days. Please call us at 1-855-364-8242 or visit the "Contact Us" page on the website. Unfortunately, if you do not contact us we do not know that there is an issue with the delivery of your order. It is possible that your order got misplaced by the USPS on its way to you or there might be an issue with your address on file. Either way, we are happy to ship you out a new order via expedited shipping, free of charge. The USPS does occasionally make mistakes and we always want to make sure you get the tag you ordered.

Response from Dog Tag ArtApr 19, 2021

We apologize for the delay in getting your tag via international shipping to Romania. International shipping has been highly delayed for months due to the COVID pandemic and issues with customs backlog in all countries. You are following the delivery period for domestic USA orders (3 -5 Days). This is not the same for international customers. International shipping is very unpredictable and depends highly on your own country's postal delivery service. It is nearly impossible to get an international order delivered in 3 - 5 days on a $19.00 product that has free shipping. The shipping alone for this delivery time frame with accurate tracking would be over $70.00. Our service department happily offered to ship you out another order, free of charge.

Response from Dog Tag ArtMar 15, 2021

If you have not received your tag in 4 - 6 business days please call us and let us know and we will send you out a replacement shipment free of charge. We have a toll free number (1-855-364-8242) that is manned by our helpful employees who are happy to assist you. You can also email our customer service team directly at [email protected]. Please look to the thousands of 5 star reviews over years and years. No one is stealing your money. The USPS probably misplaced your order or there was an issue with the delivery address. There has been a documented uptick in these issues with the USPS due to the COVID pandemic. We are always happy to send you out another shipment if your original one fails to be delivered by the USPS.

Response from Dog Tag ArtFeb 18, 2021

We are very sorry you were unhappy with the color of your tag. Colors can appear a little differently on every computer monitor or device. If you are not satisfied with the coloring of your tag we are always happy to make you a new one and correct the coloring, free of charge. We have an excellent customer service team that can help you with any issues. Simply send us a message using the contact form on the website or give us a call at our toll free number (1-855-364-8242) and we will be happy to help you. We will always do our very best to make sure you love your tag.

Response from Dog Tag ArtSep 28, 2020

If the small sized tag you chose when you placed your order is not the right size for your pet we will gladly replace it for the larger size, free of charge. Please contact us so we can help you (1-855-364-8242).