Dog Tag ArtReviews of dogtagart.com

Response from Dog Tag ArtSep 3, 2024

Please contact us about you order if you have not received it within 5 business days. You can use the contact form on our website or call our toll free number at 1-855-364-8242. Our customer service staff is always happy to help you and re-ship your order if there is an issue. Most likely your shipment was misplaced or delayed by the USPS. If we do not know that you have not received it we cannot do anything about the issue. We are here to help you!

Response from Dog Tag ArtJul 11, 2024

If you did not get your order please contact us via our toll free phone number (1-855- 364-8242) or via the contact us page on our website. All you have to do is let us know and we will ship you out a replacement order immediately. The USPS has been suffering from increased issues over the last few months due to problems at sorting facilities across the country. It is possible that your order was mis-delivered or lost by them. Also, your order was an international order and customs can take some time at the border to clear your package. We shipped your order out less than 24 hours after you placed it. We will always make it right if your order does not arrive but we have to know that it did not.

Response from Dog Tag ArtSep 27, 2022

Thank you for your feedback! There could be many reasons that a tag falls off a collar. Our tags can not "break" around the tag hole. They are solid stainless steel. It might have been the culprit of the key ring provided to attach the tag. We offer a Lifetime Warranty for every tag we sell. We will happily replace it even if it is lost. Please give us a call or contact us through our website and we will be happy to send you a brand new tag free of charge.

Response from Dog Tag ArtSep 26, 2022

Thank you for your feedback! Our tags are guaranteed for the life of your pet to be legible. If your tag has already started wearing after a short time the most likely culprit is the tag being chewed by your pet. Most customers have a legible tag for many many years and their pets wear the tag on a daily basis, however dog teeth can destroy any tag pretty quickly whether the information is etched or not. If you pet's tag is starting to wear please contact us via our toll free number (855-364-8242) or via our contact form on the website and we are always happy to send a replacement free of charge.

Response from Dog Tag ArtMar 24, 2022

Hi and thank you for being a repeat customer! We are sorry that you did not receive your order in the mail. We usually respond to customer service inquiries within 24 hours or less. I will be personally reaching out to you today to get your order resent and discuss how you contacted us initially so I can make sure your inquiry did not slip through the cracks somehow. Our customer service team is great and typically very quick and responsive so I really would like to look into this.

Response from Dog Tag ArtMar 22, 2022

Thank you for being a repeat customer! We are very sorry that you did not receive your latest tag order. We see that this order shipped on February 28th via First Class International Mail Service. It can take 3 - 4 weeks for international orders to arrive with customs backups and increased delivery times due to the global pandemic. It is very unusual for us to not respond to a customer service email. We checked our customer service email records and we could not find an email from you at your email address. We typically always answer every inquiry within 24 hours. Please email me directly at [email protected] and I will personally take care of your inquiry. You can also call us toll free at (855) 364-8242 and we would be happy to help.