DogshoodReviews of dogshood.com

This company has the WORST CUSTOMER SERVICE I have ever seen. They shipped my harness without the label with my dogs name and number on it even though I sent an email the day the order was shipped saying I didn’t see the name tag on the order and that went to the owner of the company. I have spent almost two weeks and 8 emails and all I get is we will take care of it or I have delegated this to another agent and then I hear nothing. I just sent my last email asking to return the harness. They are actually losing two orders s my wife witnessed the poor customer service and opted to but from Team K9. Her harness arrived quickly and correctly and the quality and build is 10 times better than Dogshood. Strongly recommend NOT BUYING FROM THIS COMPANY!

They didn’t send me the advertised free d-ring to attach to front of the harness making it a no pull. Their customer service is terrible: sent multiple emails without response. The best part was when they ask me to send a picture of the advertisement, it’s on their own website! Stay away from them, there are plenty of other front hooking harnesses with great customer service!

Ordered one harness that came with front D ring. Second order came without. By my count 17 emails later I might have a replacement on the way. In the interim many "conversations" with Olivia their AI agent who uses sorry in every message but can do nothing. Olivia also kept repeating the request to submit photos which I did thinking someone might be monitoring the angry customer responses. There is no phone for it is an AI agent that refers you to the web site. As frustration built and I gave a one star review on their site I have a human I think who advises a replacement. Earlier their system was going to send me a free ring but charge $4.99 freight to solve their error. This is a high risk outfit that produces a strong marketing message but has no satisfactory back end to assist customers. Beware if your order is not done correctly for I am joined by many others here on Trust Pilot who have been abused by DogsHood. Definitely not a customer friendly experience.

Product came not as advertised. Front D ring not in correct position. My dog still pulled as always. Later did receive instructions how to adjust it. By then my dog developed sores and bleeding under his chest and left inner front elbow. Customer service was helpful initially, then once I stated I wanted to return the "no pull" harness, I was given an option of a 50% refund without having to ship the product back. I wanted a 100% refund (as advertised) and inquired about the return shipping address. I never heard back from anyone... absolute CRICKETS! Now I will work with my credit card company to refuse the payment. Buyer beware! This company is not credible.

They shipped the wrong product and so far have refused to honor the refund. They send a code to get the correct product for free but I have to pay shipping. THEY SENT THE WRONG ITEM - WHY DO I HAVE TO PAY AGAIN Total rip off - do not trust them at all

Pathetic. Printed the wrong dogs names on the wrong colour harnesses. Olivia, replied back apologetically asking for customer order details when those details were in the actual complaint email….its been days since I heard from her. This is business is pathetic and I will lodge a complaint against them if I don’t get a response soon

I have been trying to resolve an order issue for over one month. Unfortunatley, Dogs Hood operates without a phone number. Unfortunately, their email is also not monitored on a regular basis. It took one week of me trying to get any reply and finally “Olivia” has sporadically gotten back to me but somehow can’t find our order. CAN SOMEONE IN MANAGEMENT FROM DOGSHOOD PLEASE CONTACT ME? I just want my life back and want this resolved.

I Ordered the harness it shows it comes with a front clip which is the whole point of “no pull”. It does not. You need to purchase it separately. I asked how I could return the harness since it has a 90 return policy. I get NO response. There is NO phone number just email. Several emails Jennifer one of the founders emailed still NO response. I would not buy any product from them