DogshoodReviews of dogshood.com

My order has not arrived!!

We ordered this for the front no-pull attachment, and got the harness with no attachment at all, and an incorrect number on the name tag. When contacted, they eventually, only gave us a code for the front pull ring, but WE still had to pay postage, and then had to do a separate order for the name tags, paying postage AGAIN, since the code wouldnt work with both items in one order. So we've paid multiple shipping costs for their mistake. Contacted them back, heard nothing again so far.

This harness is an absolute joke. Don't waste your money. The belly strap is too wide and results in chaffing on the upper back of the legs. It is engineered to slide forward and the wide strap digs into the dogs skin. It is very heavy duty but not at all comfortable for the dog. The front D ring is fixed which instead of correcting the dog ends up pulling the whole harness sideways. The straps are too wide and extremely stiff. If you try to use the top ring to attach a lead the dog easily pulls backwards and out of the harness. There is no thought put into this product it is stiff bulky and uncomfortable for a dog. Don't be fooled. Buyer beware. There are better products on the market that do a better job.

If you want terrible customer service and sub-par products, order here. Never received my correct order. Customer service has been awful. No follow through. Two months later, I still don’t have my correct item. Stitching is already coming loose on one harness. Save your money. There are better products available elsewhere.

I would not adsvise to buy from this company. I ordered from them on sept.9 and received my order on sept. 15. When I placed the order I never knew that this company was overseas, probably in Germany. I ordered XS and found this to be too small. I immediately contacted the company via email as they have NO customer service phone number. Well, then the run around started. Firstly, although I had given them the order number, and even the tracking number I was told that they could not find my order and others have mentioned, I was also told that I would be contacted by a specialist. Well, I am still waiting and have sent multiple emails. The messages I receive are always answered within seconds and somebody has mentioned it is probably AI. I agree with that because no matter what time I send a message it is always replied immediately from Olivia. DO NOT BUY FROM THEM AS THEIR CUST. SERVICE SUCKS

09/24/2026 I want to be fair and provide an update: 10 days after I wrote customer service, I finally did hear back from them - and they did refund my money. There was no mention of the hassle I went thru - nor any explanation provided - but: they did do the refund. I still would not deal with them in the future, but wanted to provide the full picture in the review. ==================================== 09/12/2026 As multiple people have commented, the customer service is definitely in the running for the worst I've ever encountered. Such a shame when the product itself is very nice! But dealing with them about any question/issue is essentially impossible: I assume it's an AI response that you get... SOUNDS good, but clearly not heartfelt as none of what's said actually ever happens. EVER.

Misled...I thought it was a smaill US company. Cheap material, does not fit well and does not keep my dog from pulling. Very disappointed

The harness would not work for my dogs. The Velcro front attachment will catch long-haired dogs. Additionally, the strap edges are very sharp. I tried to return it, but they will not give me the information to do so, despite 6 emails. They do not stand by their product as advertised. I have had to file a dispute with my credit card company