DogshoodReviews of dogshood.com

They sent me the wrong collar after it took several weeks to arrive. I contacted them and their AI service responded right away but then nothing. After the 3rd time they responded and offered me a partial credit for their mistake. I let them know I had ordered more than just the collar and they again have not responded I have asked for a full refund and have not received a response to this either. Customer service is very poor and unresponsive

The Dogshood halter is held together by Velcro which pulls apart easily. My small dog broke loose of this very defective product and ran into the street. She almost got hit by a car. This is a dangerous and defective product. Buyer beware‼️

Purchased harness but having issue with proper fit, requested to return for full refund as per their website no risk money back quarantee policy. They have NO phone number for customer service, I have sent multiple emails requesting to return and get receiving automated responses stating someone will get back to me. BUYER BEWARE, the policy is fraudulent.

Quick to respond when I email them hours outside of my order being placed. Turns out an error was made on my address (address they gave doesn’t actually exist). Only for them to tell me “it was outside their change window”. Now it has been 3+ weeks and nothing.. not even responding to emails sent, even from multiple email addresses. Customer service sucks! And at this point I assume I have no option other than to cancel it and let the credit card company fight it out. DONT WASTE YOUR TIME

Thirty minutes into my first wall with my dog using Dogshood harness the D ring on the back came of with only a slight tug by my dog. I contacted Dogshood immediately, with pictures, requesting a refund of the entire order. I had also bought the extra D ring and a leash. Stating I was not happy with the quality. They responded br offering me a code to use that was good for $50 on their website. That was not the total cost of the order, only the harness. I replied back saying I did not a voucher. I wanted a refund. I did not get a response to that email or to the numerous times in the last month requesting a refund. Do not order anything from them.

DO NOT BUY FROM THIS COMPANY! 90 day money back guarantee is a lie. The harness I got didn't fit my dog well, the front strap was way too long. They kept bouncing me to different people. Then they provided a $45 voucher but doesn't cover the shipping cost (when I first ordered shipping was free). Now I want a refund and they have ghosted me.

My husband I both ordered a Dogshood no pull harness on the same day. Both harnesses arrived on the same day. We attempted to send back one and after sending 3 to 4 emails, still did not receive any information about how to send a return despite continuing to get replies that they have a 90-day guarantee return policy. They continued to ask us why we were returning even though I had mentioned in each email that it was a duplicate purchase. I do not recommend purchasing a harness from this company and will not be buying anything from a company in the future that does not have its return policy information/how to do make returns on the website

DO NOT buy from this company. Bad Reviews on reddit are TRUE. Do your research! I have small pugs-buckel was faulty and broke within the first 2 days-They were suppose to supply D rings free but we never received. Customer service does NOT reply to any of my emails-Olivia or kisha are the "names" they use as customer service contacts. I sent detailed pictures to them, original packaging tags as they require and contacted them immediatley. They claim and advertise product is under lifetime warrantee and they will resolve the matter right away but do nothing about it. NOT A REPUTABLE COMPANY nor product! DONT GET SCAMMED LIKE WE DID! I can only imagine how many others have been scammed.