DoggonetaxiReviews of doggonetaxi.com

Communication needs to be improved. Promised follow up emails and phone calls were not delivered. Direct phone numbers given out were not correct. Difficult to get information from.

I'd have given them a better rating, except for an after-sales experience they've not responded to yet: My dog arrived safe and sound, but I discovered that he had lost his brand-new water bottle along the way. I sent them an email inquiring about it and whether I may expect reimbursement for it or if they could trace it. They never responded, even up to this writing. That was over three months ago. At the very least, if they really couldn't have done anything about it, they could have just responded and explained so. I'd have been okay with that. But the thing is: they never did. Otherwise, the earlier part of my dealings with them were good. Just a slight lag in phone and email communications, but I was willing to overlook those. Because I'm bringing up an after-sales matter, I guess what I really want to highlight here is that no response from them shows me as a customer that, after they got paid and all, common courtesy from their end just kind of flew out the window. And in a service industry, the real differentiator is often in these simple human touches that express that I'm truly a valued customer--so much louder than just mere words.