DogAcademyReviews of dogacademy.org

Response from DogAcademyDec 27, 2024

Thank you so much!

Response from DogAcademyDec 5, 2024

Hello, Thank you for sharing your honest feedback. We truly appreciate hearing about your experience and are glad to know that you found the question-and-answer tests useful and gained valuable knowledge through the course. We sincerely apologize for the confusion regarding the requirement to submit videos of your dog performing the behavioral tasks. While this information is included in the course details, we understand how important it is to emphasize such requirements clearly from the very beginning. Your feedback is invaluable, and we’ll use it to improve how we communicate these expectations upfront to ensure future participants have a smoother experience. If there’s anything we can do to further assist you or address any remaining concerns, please don’t hesitate to let us know. We’re here to support you and your dog on this journey. Thank you again for taking the time to share your thoughts! Best regards, Mandy Dog Academy Support Team

Response from DogAcademyDec 5, 2024

Hi, Thank you for reaching out. We understand that accessing and completing your exam may feel challenging, and we’re here to help! If you're having difficulty accessing the materials, please let us know the specific issue (e.g., technical problems, navigating the platform), and we’ll guide you through the process step by step. Our team is available to assist you with any questions or concerns so you can successfully complete your exam. Please don't hesitate to reach out—we're happy to support you! Best regards, Mandy Dog Academy Support Team

Response from DogAcademyDec 17, 2024

Thank you for your positive review! We strive to make our courses as informative and supportive as possible, and we're happy to hear we succeeded in helping you.

Response from DogAcademyDec 5, 2024

Dear Stella We deeply apologize for the inconvenience and frustration caused by these issues. We understand how valuable your time is, especially during your lunch hour, and it’s unacceptable that you’ve experienced this twice. Regarding the first meeting, we’re truly sorry that the trainer did not show up, and we will review what happened to ensure it doesn’t happen again. As for today, it seems there may have been a technical issue with the meeting link. We will investigate this immediately to resolve the problem. To make this right, we’d like to reschedule your training at a time that works best for you. Additionally, we’ll confirm everything in advance to ensure a smooth experience moving forward. Please let us know your availability, and we will prioritize this to ensure no further disruptions. Thank you for bringing this to our attention and for your patience. We’re committed to providing you with the training and support you deserve. Best regards, Mandy Dog Academy Support Team

Response from DogAcademyDec 6, 2024

Thank you for your review! We love knowing that clients find the courses easy to follow and practice!