Wonderful courses to read and learn - not too long or too short - just the right balance. Common sense tasks to train your dog. Enjoy personally the "In person Trainer" - very enthusiastic, helpful and knowledgeable.
Response from DogAcademyMay 23, 2026
Doris, thank you so much for your thoughtful review! We’re delighted to hear you found the courses informative, well-balanced, and easy to follow. It’s especially wonderful to know you enjoyed working with the in-person trainer and appreciated their enthusiasm and knowledge. Our goal is to make dog training approachable, practical, and enjoyable for every pet parent. Thank you for choosing Dog Academy and for being part of our community! 🐾
Warm regards,
The Dog Academy Team
AN
Anthony
Promises that never deliviered
Was promised weekends and in person training but could never get ethier. They keep saying "1 more virtual meeting" over and over till we passed the 30 day refund window then would not refund me for the unused in-person credits. Left now feeling very disrespected and scammed.
Editing to address the reply:
I explicitly requested Saturdays at sign-up, and your sales team assured me it was no problem. The moment I paid, you changed the rules, told me Saturdays were impossible, and forced me to accept late-night weekday sessions after 7:00 PM just to get started.
You are using a 'safety foundation' narrative as an excuse, but after our second Zoom meeting, our actual trainer explicitly told us Sawyer was ready for in-person training. When I called to schedule those physical sessions, your corporate office overrode the trainer's professional assessment, denied the scheduling, and demanded I do even more virtual sessions. My trainer even admitted to me that they didn’t believe Dog Academy actually had anyone in my area capable of handling our in-person training.
It wasn't until I called to complain and demanded a refund for the second time that a Saturday session suddenly 'miraculously' became available. By then, the trust was entirely broken.
You took my money for an in-person package, failed to provide it, forced me into virtual sessions that were completely insufficient for my situation.
Response from DogAcademyMay 20, 2026
Dear Anthony,
Thank you for taking the time to share your concerns. We understand your frustration and appreciate the opportunity to address your experience.
First and foremost, we want to acknowledge the seriousness of Sawyer’s behavioral challenges. At the start of training, Sawyer was identified as a high-risk case due to fear-based reactivity, including a prior bite incident that required urgent care treatment. Because of this, our trainers determined that beginning with virtual behavioral foundation work was the safest and most appropriate course before introducing in-person sessions.
Your initial evaluation session was scheduled within six days of enrollment, and accommodations were made to work within your stated availability requirements of evenings after 7 PM and preferred weekends. Throughout the process, our training staff continued evaluating Sawyer’s readiness for in-person work. Based on the professional assessments of multiple trainers, it was determined that additional virtual sessions focused on confidence-building, muzzle conditioning, and desensitization were necessary before safely transitioning to in-person training.
We understand your concern that the process felt prolonged. However, these recommendations were based on trainer evaluations and safety considerations rather than an attempt to delay services. In fact, Dog Academy provided an additional virtual training session at no charge and also arranged a rare Saturday accommodation with your trainer in an effort to better support your scheduling needs.
Additionally, we would like to clarify that Dog Academy does have multiple qualified in-person trainers located within approximately 15 miles of your area who would have been available to work with Sawyer once he successfully graduated from the behavioral foundation stage and was deemed safe and ready for in-person handling. The delay in transitioning to in-person sessions was not due to a lack of trainer availability, but rather based solely on the professional recommendation of the behavior team regarding Sawyer’s readiness and safety.
We also understand your disappointment regarding the refund request. While your account falls outside of the refund policy window, your unused in-person training credits remain active and available for future use should you choose to continue training once Sawyer is ready for in-person work. Additionally, your lifetime access to virtual support resources and course materials remains available.
Our goal has always been to prioritize the safety, progress, and long-term success of both you and Sawyer. We regret that your experience did not meet your expectations and appreciate the feedback you have provided.
Sincerely,
Dog Academy Team
BD
Brittani D.
Thorough instructions and well paced.
Thorough instructions and well paced.
Response from DogAcademyMay 20, 2026
Thank you for your kind feedback! We’re glad to hear the instructions were clear and the pace felt comfortable throughout the training. We appreciate you taking the time to share your experience with Dog Academy and we are happy to have been part of your journey!
MD
Michael D.
Alyx is really easy to communicate with…
Alyx is really easy to communicate with and does an excellent job with explaining thje early tools of training my pets. I look forward to communicating with her moving forward.
Response from DogAcademyMay 17, 2026
Thank you so much for your thoughtful feedback! We’re so happy to hear that Alyx has been easy to communicate with and has done such an excellent job explaining the early training tools for your pets. We’ll be sure to share your kind words with her. We look forward to continuing to support you and your pets on this journey! 🐾😊
LW
Laura W.
I would never recommend this company to…
I would never recommend this company to anyone! They boast of a thirty day money back guarantee but the trainer they assigned my dog didn’t show up the first time then we were past the 30 days of course. The trainer assigned took my dog for a 48 hour board and train which I found out later is not something the dog academy even offers. I was told I would get pictures and videos of the training she was receiving. I got a video of the training with my dog in a room. The trainer was kicking a cardboard box and my dog ran to get a toy out took it back across the room. Then the trainer did that several more times. When I asked what that was accomplishing I got no response for a couple of weeks and it accomplished nothing just to show her playing. She was kept most of the time in a too small kennel. I know that because I saw what she was transported in and the trainer wanted to make sure my kennel was much bigger. I am now having to spend even more money to take my dog to a different trainer. No money back of course. 30 day policy and all. My dog was set back in her training from this experience. She learned nothing she didn’t already know. DO NOT WASTE YOUR MONEY HERE.
VD
Verda D.
Melody was absolutely fantastic
Melody was absolutely fantastic! She went above and beyond to make sure I understood exactly how the process works, breaking everything down with clarity and genuine care. Her warm, personable energy made the entire experience feel effortless. It’s rare to meet someone who is both incredibly knowledgeable and truly friendly, but Melody embodies both. I left the conversation feeling confident, informed, and genuinely appreciated. She’s a star!
I am also very excited to have this opportunity online. Thank you for making this available!
Response from DogAcademyMay 12, 2026
Hi Verda,
Thank you so much for your incredibly thoughtful review! We’re absolutely thrilled to hear Melody provided such a caring, informative, and personable experience. She truly has a passion for helping both pets and their people, and your kind words perfectly reflect the level of support we strive to provide every day.
We’ll be sure to share your feedback with Melody — we know it will mean the world to her! We’re also so happy to hear you’re excited about the convenience of our online opportunities and services.
Thank you again for your trust and support!
Warm regards,
Dog Academy 🐾
MB
Marisa B.
Quickly Responsive and Understanding
Quickly Responsive and Understanding
A huge thank you to the Dog Academy team, especially Cary, who helped expedite the grading of the second submission of our exam. This allowed us to earn the certificate under a tight deadline for my dog to join me on my flight to clear out my grandparent's home, when my dog's support would be crucial. Thank you all! I'm so grateful.
Response from DogAcademyMay 9, 2026
Marisa, thank you so much for your heartfelt review. We’re so glad Cary and the Dog Academy team could help support you during such an important time. Wishing you safe travels and comfort as you navigate this journey with your pup by your side.
Warm regards,
The Dog Academy Team
LB
Lulinda B L.
Great attention to a mistake I made.
I just joined Dog Academy & have my first private lesson soon. There was a misunderstanding and a representative reached out to me immediately and kindly corrected the issue. I was quite pleased with their effort to reach me and assured things were going a okay.
Response from DogAcademyMay 7, 2026
Hello Lulinda,
It was a pleasure following up with you regarding this matter. We sincerely apologize that the course portion of your order did not meet your expectations.
We are looking forward to arranging for your in-person trainer to work with you directly so you can receive hands-on guidance, achieve meaningful results, and have the additional support you need throughout the process.
If you need anything further from us, please do not hesitate to reach out. We truly appreciate the opportunity to work with you and Stormy, and we look forward to continuing to support you in the future.
We also appreciate your feedback and will continue working to improve our courses to ensure they are as effective and valuable as possible moving forward.
