Mohammadali
Garbage customer service
They mention on the call and all over their website that they have money back guarantee if unsatisfied with training. I noticed the trainer is not knowledgeable and her own dog was sloppy at listening to her which was a black calm lab. I own a reactive husky mix which needs asap training. I ended the call at 10 minute mark and called the next day to get a refund. Cierra ends up telling that she can not refund me for the session i left because the trainer was paid already and that she has to get a supervisor approval but none are available and i have to call tomorrow. I refused and insisted things escalated she threatened to hang up the phone so i hung up got a refund from my bank within 3 minutes and i received a email from cierra saying “I was able to get a refund issued after things escalated the way they did” did a supervisor magically appear outta a hat? Bs i got my money through my bank! trash customer service this will only be the start of bad reviews many more are to come on all platforms. You picked the wrong guy to mess with his money. I will not pay with my hard earned student money to a thief website like you ever again.
Response from DogAcademyApr 9, 2024
Hello, Thank you for sharing your feedback; we value it greatly. After reviewing the video of your virtual session, we can confirm that it indeed lasted the allotted 30 minutes, and you remained for the entire duration. Upon your complaint, we promptly issued a refund within the hour of your request. While we regret that your experience didn't meet your expectations, we want to assure you that we provided the service for the agreed-upon duration as promised. If you would like to discuss this matter further, we're more than willing to do so. Thank you!