docupost.comReviews of docupost.com

Update to review below: The main issue is that there is no one to talk to you. Basically once you've paid sit back and expect the worst. I sent a few emails asking for a phone number so we can discuss a way forward, emails were ignored and phone number not provided. I would never have gone ahead and ordered through a facelss company. Please don't fall for this. At least let my negative experience prevent others having the same. To read about my saga, see below: I uploaded a letter early afternoon to be sent priority mail express. Within an hour the dashboard said printed and sent, and gave me a USPS tracking code. When I asked today where it is on for they said: No the item has not been sent yet and will not arrive before Tuesday 23rd June which makes it a 6 day delivery which I paid over $40 for a single letter. I asked for a refund as this is not acceptable and have heard nothing since.

God awful service. Slow delays for premium pricing. Still havent shipped my letter i sent a week ago certified mail and they have zero customer service but a garbage ai bot for help. Never using again.

This service worked, until I really needed it and then it didn't work and there is no way to fix it. I used Docupost to mail a 20 page document to the IRS. The IRS received it but said the documents were completely unreadable. Seems like Docupost has no quality control. I tried to raise a ticket to get some answers from Docupost, but their worthless AI support bot kept giving me a link that said that to get help, I needed to subscribe to a monthly plan, even though I've been paying all along for each individual mailing packet that Docupost has sent for me. I'll never use this service again.

If I could take stars away I would. By far the worst experience ever! Important mail that needs to be somewhere quick your better off walking the mail to that location. Paid $20 to next day mail it's been two weeks and it went passed where it had to go. Never again. Now I see mail I paid for months back that never paid. Horrible horrible experience.

I tried sending the first letter to myself and I never got it. It shows delivered in the dashboard. I can't file lost complaint because it is past 7 days. There is no customer care number and the AI bot is spitting wrong info.

I upgraded to DocuPost Premium over a month ago in order to use their check mailing feature. However, until now my account still shows as “not verified” and I’m unable to send any checks. I have contacted their support THREE times via email and never received a single response. The service I paid for has not been delivered at all. This lack of response is unacceptable for a paid subscription platform. If this issue is not resolved immediately, I will be forced to initiate a chargeback through my bank. DocuPost, please check your support system and follow up!

For 2 weeks I have been waiting for the bank account I entered to be approved. We switched to a pro subscription so we can send checks to America, but our bank account is not approved. I have requested 3 times for help but no one has ever returned. I doubt whether this company is really doing business or not.

I think it's absolutely ridiculous that the service will not keep a copy of the actual document that you've paid to mail. One of the reasons why people use a service like this is for tracking purposes so basically I have to pay you to mail the document for me and then I have to actually retain another copy of that document in my records. I will no longer be using your services because of this. I'm sure there are better options out there.