Doctor TriggerReviews of doctortrigger.com

Ho appena inviato il reclamo a PayPal perché non ho ricevuto niente, non ottengo risposte, su 17track.net sembra che sia tutto fermo in Cina (sì proprio in Cina), mentre DPD mi ha bloccato (é il peggior corriere al mondo) e non mi permette più il tracciamento. Il prossimo passo sarà chiedere il rimborso via PayPal e inviare una email alla Ehlers Danlos Society chiedendo di non pubblicizzare quel prodotto perché sono truffaldini. Sarà anche mia cura e mio dovere avvertire tutti qui in Italia, sia per EDS sia per NPF, di stare alla larga. Aggiornamento dopo 21 giorni dall’ordine: hanno cancellato il mio account dal loro sito. É realmente e tristemente una truffa. Per avere il rimborso da PayPal ho dovuto fare denuncia e caricarla sul sito PayPal, e, udite udite, il pacco é stato spedito ed é arrivato in Belgio tutto in una giornata. Poi ho seguito il tracking di BRT (il solito schifo) e ieri, 25 novembre, finalmente l’ho ricevuto nel pomeriggio. L’ho aperto filmandolo ma, fortunatamente, c’era tutto quello che avevo ordinato: cuscino e ricambio delle federe. Ora devo tornare dai carabinieri per aggiornare la situazione e chiudere il reclamo su PayPal. Che fatica, peró!

Stick to a good pregnancy pillow! I tried this for just under 2 months before I couldn’t stand it any more. My arms kept going numb because it propped my shoulders up. 😒 The strap that goes under it is uncomfortable and moves around. It’s simply too stiff. The return process is impossible. The covers didn’t even make it through one was without busted seems. The arm rest for lying on your side is so unnatural it was worse on my loose shoulders.

Defective product, the velcro does not hold any of the pieces together for longer than a few days which renders it completely unusable. They are entirely aware of this fault and as a result have been sending out replacement covers, hence why they are all out of stock on their site. After being offered a replacement cover and it never showing up and I asked where it was and was told the above, I then requested a refund. On their website they have a 120 day guarantee which also says "if you don't like it we'll pay you". What a complete joke. They seem to flaunt EU consumer laws, did not include shipping and taxes in a refund for defective goods and have argued the point with me over whether or not this is standard. This is the law, I am not fronting the hefty shipping costs for a completely faulty item. As far as I'm concerned this is a scam company, do not buy their product

I backed their Kickstarter campaign, they never shipped the pillow though they created a shipping label for it. There is no tracking updates through UPS, I called UPS and they said that they haven’t received the item yet from Dr. trigger. I notified Dr. trigger that I would be moving and needed to give them a different address, I also notified them that I need help getting this pillow shipped. They told me it must be lost in transit, and I waited too long. They then told me they would re-ship however they have not. When I email about this, they tell me it’s my fault for not notifying them that I didn’t receive it earlier, when there was no delivery date expected because they never actually shipped the item. The service is awful, Aaron Hu, the owner/founder is non responsive also. Time for a class action!

The company uses intentionally deceptive marketing including touting a 120 day no risk trial and free shipping and returns. Then they make it nearly impossible to actually return the item. It took multiple email exchanges to even get a return address. And then they revealed I had to pay return shipping, which will be over $50, and tried to manipulate me into paying them the $50 to keep the item that I can’t actually use. When I complained directly to the company they claimed the info was on their site but it’s not. In fact they now have an add that says ‘don’t like it, we’ll pay YOU!’ I would not ever purchase from this company again.

I stupidly supported this company through Indiegogo 2(!) years ago…. They already selling their products through Amazon at a lesser price and free shipping. I have never received my item. I’ve contacted Indiegogo (who on my behalf made DrTrigger to respond). DrTrigger have send me a link (claiming that I’ve failed to complete a mandatory survey. Checked my emails three times- they’ve never send me one) for the survey in order to receive the promised and paid for set. Anyway, I used the link and went through all the steps adding in the end a storage bag for the Rocker 2.0 set. My guess because of that action the actual set has disappeared from the order. I have received only storage bag and now my order is listed as complete. Link does not work and there is no way to contact anyone. I’ve reached out to the Indiegogo support again. About a year ago I’ve asked the campaign owner to reimburse me as I didn’t want to wait anymore for his product. The owner replied to me that he cannot give me my money back as he used it for the production. But if he thinks it’s ok to take money from people and to never fulfill the promises to give them back the actual product, when he is nothing but a scammer!!!! Run from this company. There is nothing true to them, no value, no decency or the honesty. I’m questioning the owner being a Doctor as well. Disgusting practice and business to deal with…!

Stupidly backed the Kickstarter campaign for the pillow. What a mistake. Ridiculous shipping fees, pressure to buy additionnal shipping insurance ( ???) and no accountability. Will never, EVER, buy anything from Doctortrigger and will make it a point to not buy anything from anyone associated with them.

I wish I had checked the reviews before throwing my money into the black hole that is this company. They proudly advertise "easy returns"—which is hilarious, because they seem to have redefined "easy" to mean "impossible unless you enjoy being ignored indefinitely." Good luck getting a response from their non-existent customer service. Shipping? Oh, you mean the exorbitant fee they charge to maybe send your package to the right address? And if they don’t? Well, that’s your problem, obviously. They’ll happily blame you while washing their hands of any responsibility. The best part? If your package is returned to them due to their incompetence, don’t expect a refund—just a lighter wallet and a lot of frustration. And for all the Kickstarter backers who supported this company in good faith—congratulations, you’ve been royally scammed. They charged backers nearly double for shipping, only to turn around and offer the same "exclusive" product at a lower cost to new customers. Absolute betrayal. Avoid this company like the plague. If a business refuses to list a phone number, dodges customer service inquiries, and has a trail of furious customers in its wake, that’s a massive red flag. Spend your money elsewhere—preferably somewhere that doesn’t operate like a glorified Kickstarter grift.