DocosReviews of docos.us

Response from DocosApr 15, 2025

Hi Giancarlo Calabrese Thank you for your purchase, and we sincerely apologize for the inconvenience. We regret that the lamp you received does not meet your expectations, especially regarding its shape, size, and appearance. This is certainly not the experience we strive to provide. Could you please share more details about the discrepancies you've noticed? Photos would be especially helpful in assisting us to resolve this issue quickly. We are committed to ensuring your satisfaction and will work with you to find a suitable solution. Looking forward to your response. Best regards, Docos Customer Service Team

Response from DocosFeb 16, 2025

Tom Atwell 1050 North Graham Avenue Indianapolis IN 46219 United States +1 317-289-4338 Your order has been cancelled and you have received a refund If you want a refund, you can contact us by email and we will respond to you within 24 hours.

Response from DocosApr 15, 2025

Hello Ben Shum We are truly sorry for the inconvenience you’ve encountered with your order. Please rest assured that our products are carefully sourced and consistent with the details provided on our website. We understand your concerns regarding the Akari lamp, and we would appreciate it if you could provide further information on the differences you've noticed, such as any discrepancies in the product’s appearance, language, or other features. This will help us address the issue and ensure better experiences for all of our customers moving forward. Your feedback is valuable to us, and we are committed to resolving this matter as quickly as possible. Best regards, Docos Customer Service Team

Response from DocosApr 15, 2025

Hello Keren Halperin We are truly sorry for the issues you've encountered with your order. This is certainly not the experience we aim to provide. We understand your frustration with the incorrect color and the long shipping delay, and we apologize for any inconvenience this has caused. After reviewing your order, it appears the item you received matches the color shown on our website. However, we want to ensure you are completely satisfied with your purchase. If there’s a misunderstanding or if the product does not meet your expectations, we are happy to explore other solutions with you, including a return or exchange. Please let us know how you would like to proceed, and we will make sure to resolve this for you promptly. Thank you for your understanding, and we look forward to hearing from you. Best regards, Docos Customer Service Team

Response from DocosJan 12, 2025

Hi Katie K, Thank you for reaching out. We are very sorry to hear about the issues you've experienced with your order. Can you please provide your order number so that we can investigate the situation further? We take your concerns seriously and will look into this matter immediately. Once we have more information, we will be in touch with an update on your order. Best regards, Rachel Docos Support Team

Response from DocosApr 15, 2025

Dear Lok Thank you for sharing your feedback. We are truly sorry to hear about your concerns with your recent order. This situation is not reflective of the high standards we aim to provide, and we sincerely apologize for any inconvenience caused. We take product authenticity and customer satisfaction seriously. If you believe there was a discrepancy with your order, please provide us with more details so we can investigate and ensure that any issues are resolved quickly. We want to make sure you’re completely satisfied with your purchase. Please reach out to us directly, and we will do everything we can to address your concerns. Best regards, Docos Customer Service Team

Response from DocosDec 16, 2024

Dear Joan Maas, Thank you for your purchase and for reaching out to us. We understand how frustrating it can be when a product doesn't meet your expectations. The insurance you purchased covers package transportation and damage during transit. For returns or exchanges, the return shipping fee is typically the responsibility of the customer. Regarding the floor lamp, it is designed for simple assembly. However, we understand that assembly can sometimes be challenging. Our support team is here to guide you step-by-step until the product is fully assembled and ready to use. Please don’t hesitate to reach out for personalized assistance. We value your feedback and appreciate your patience as we work to improve our service. If you have any further questions or need support, feel free to contact us. Best regards, Rachel Docos Support Team

Response from DocosDec 16, 2024

Dear Brie, Thank you for bringing this to our attention. We take claims like this very seriously. Our goal is to provide a positive shopping experience for all our customers. If you encountered any issues with your order, we’re here to help. Please reach out to our support team with details of your experience, and we will do our best to resolve it promptly. Transparency and customer satisfaction are our top priorities. We value your feedback and are committed to making things right. Best regards, Rachel Docos Support Team