dnataReviews of dnata.com

Waiting longer than the flight on ourtluggage, handled bii DNATA Schiphol. Other compagny luggage passed us many times.

Absolutely rude customer service without any respect or empathy. Called us regarding arranging delivery for a piece of luggage that was delayed for over 72 hours. Repeatedly blamed us for missing a call at 8:40pm when they failed to respond to multiple emails we sent during office hours. Raised her voice and told my partner to be quiet when my partner tried to explain that we were unable to take that single missed call at that time. Especially when we were on holiday and not in our home country. Unwilling to proceed with advising us on exactly how we can retrieve our luggage promptly, and instead took time to first release her annoyance at us. Customer service lacks telephone etiquette and needs more training

The airway bill had no notified party or information of dnata being the handling agent. When finally, after Goods had arrived dnata called, Customs import entry was completed. Dnata London Gatwick refused to accept a letter-headed collection note with all details. They claimed they needed a release from the clearing agent with a photo ID of the driver's VRN and name. Diabolical service, and they say they are the winner of the best handling agent in all their emails

Ze geven aan zowel via de app als telefonisch bereikbaar te zijn wat niet klopt. Dit zorgt ervoor dat je niet verder komt wat zeer frustrerend is en verre van klantvriendelijk is.

Literally the worst service i have experience at any airport. Most of the DNATA personnel is unfortunate not taking anything seriously, which make it very difficult to be effective or productive. They lost, found and relost my luggage, due to a very silly mistake that could have been avoided at the checkin counter.

DNATA Cargo - Call Center / Customer Impolite customer service. They don’t know telephone etiquette. Ahuuh & ahhh are not supposed to be heard by the callers. Rude. Why are they in the Call Center / CS in the first place? Called date & time: May 23, 2025 - 3:16PM They need more training.

Slechtste bagage afhandelaar !! Hele slechte service. Je kan zeker niet bij hun terug wat betreft bagage of iets dergelijks. Je kunt met ze bellen totdat je ons weegt maar in contact met ze komen gebeurd niet.

Rude, lazy and untrained. That’s about sums up the ground staff attitude of dnata at Heathrow.