Dubai National Air Transport Association, commonly known as dnata is an Emirati airport services provider which provides aircraft ground handling, cargo, travel, and flight catering services across five continents.
dnata (dnata.com) has 72 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Nil Tresens M.
What an absolute piece of garbage. Kept an icecream of them in my backpack for later, 2 hours after i have to throw away my backpack. Could you afford a protective seal in your products please? Or a lid that doesnt fall from carrying it? 😡💩
Muhammad H.
Mark Reven, a Filipino guy at the passenger gate, was extremely rude and unprofessional. He repeatedly spoke disrespectfully to passengers, even calling them “bastards,” and was destroying airport images. This behavior is unacceptable and requires immediate action.
Tays B.
In August 2025, I have paid extra luggage fees via dnata for a flight I had with Pegasus. I apparently had to pay only 20 EUR as the extra costs but at the dnata counter I have been charged 128 EUR instead due to a miscalculation. Since August 2025, I am in contact with the lady at the counter and her manager to get my return money in the amount of 108 EUR back with no luck at all. The communications keeps going around like a tennis ball between the customer service and their managers with no result and solution but with a lot of promises to solve it. I'm surprised everyday by how inefficient and unorganized they are!
customer
Due to technical issues, I missed my original flight. The airline rebooked me on another flight so I could still catch my onward connection, which was clearly the airline’s responsibility. Unfortunately, a dnata staff member at Heathrow (first name Orlando) made the situation extremely stressful. He was rude and unhelpful, repeatedly insisting that paying £350 was the only option and implying I would miss my flight if I did not pay — even though the issue was not my fault and no payment was required. Because he refused to properly assist or clarify the situation, I had to run between terminals to return to the original airline desk to confirm the rules and then rush back again. Anyone familiar with Heathrow knows how large the airport is and how long terminal transfers take. This happened with just over one hour remaining before departure, and instead of helping, he wasted critical time while pressuring me to “pay or miss the flight.” I did not pay because I was aware of the rules, but the situation caused severe stress and resulted in physical effects as well, including pain and intense pressure, on top of the mental distress. It is concerning to think how many other passengers may have been pressured or misinformed in similar circumstances. This level of customer service is unacceptable. Passengers should be supported during disruptions, not intimidated or misled.
Tim C.
Incorrectly refused me permission to fly.Rude, unprofessional , unhelpful, incompetent. Wrote to CEO of airline and full refund given and internal investigation into why mine and my wifes ( both elderly ) 6 weeks holiday has been ruined by these Cowboys
Barney de J.
37 keer gebeld, geen reactie. Er is mij beloofd dat ik gisteren gebeld zou worden, ook niet gebeurd. Word niet teruggebeld, krijg geen reactie op meerdere e-mails. Ondertussen nog steeds geen koffer. Zou ook niet weten wat de status is van mijn koffer. Verschrikkelijke customer “support”
Melissa M.
Unbelievably slow line, unnecessary paperwork, and a lot of employees seem to just be standing around.
Edgars
Unhelpful and incompetent staff. They put the wrong belt numver in Schipol and when we told them about it they did nothing
