Dubai National Air Transport Association, commonly known as dnata is an Emirati airport services provider which provides aircraft ground handling, cargo, travel, and flight catering services across five continents.
dnata (dnata.com) has 72 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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James G.
Dnata were the agent responsible for delivering my lost bag to me. Under aviation law they are responsible for getting it delivered to me. They told me that they would not deliver it, and I would have to organise my own pickup courier and they wouldn't even suggest which courier to use. Awful customer service.
Piete de J.
One of our suitcases was put on the flight from Santiago to Sydney instead of to Melbourne. Upon arrival in Melbourne early Monday morning, we were directed to Dnata who advised us they would deliver our suitcase to our address in Melbourne within 24-48 hours and they gave us a case report stating they would contact us daily until our suitcase was returned. Come Wednesday we had not heard from them, so I contacted the call centre. Half the time the call centre (based abroad) was too busy to accept calls and a message advises to send an email. I sent 2 email on different occassions and I never heard back from them. Got through to Dnata on Wednesday afternoon and they incorrectly said the suitcase was in Melbourne. Then the same afternoon, I got a call from Acacia Shipping & Logistics and they advised me that our suitcase was in Noosa Queensland 2000km away. The delivery man was kind enough to even send photos, so I could positively identify the suitcase. He returned the suitcase to Dnata at Brisbane airport. Only on Friday the suitcase was "rushed" to Melbourne on a Qantas flight. I called Dnata again Friday afternoon and Saturday and asked where our suitcase was located. On both occasions they could not confirm its location and only stated they are coordinating with the Melbourne office. So finally, on Sunday I went back to Melbourne Airport and spoke to Dnata. The staff their were very helpful, but initially could not determine if the suitcase had been sent to Melbourne or was still in Brisbane. The staff member them took me to the Qantas luggage desk 20m away and they also could not confirm in their system the whereabouts of our suitcase, but decided to do a physical check in the luggage room. Sure enough the suitcase was there and had been there for 2 days. Dnata had not inquired with Qantas about the suitcase and Qantas had not informed Dnata of its arrival. Their offices are only 20m from each other, but they don't communicate with each other. Overall, Dnata was quite incompetent and I should not have to be forced to go back to the airport to retrieve our suitcase!
Djamali W.
Hele onvriendelijke, hoogmoedige en arrogante medewerkers. Kijken vreemd op als je met een probleem over koffers bij servicebalie van Schiphol bij hun komt… voor wat anders zouden we daar moeten gaan?
Wessel
Uitzonderlijk onbehulpzame en onbetrouwbare partij. Slechte communicatie, onbeschoft en ongeïnteresseerd personeel dat ronduit slecht functioneert én de organisatie gaat ontzettend onzorgvuldig om met bagage.
Ahmet Fırat G.
🇨🇭Schreckliche Erfahrung. Das Bodenabfertigungsunternehmen dnata ist unterbesetzt und das Personal ist extrem langsam und ineffizient. Ich habe eine Stunde bei der Gepäckabgabe gewartet, und ständig wurden verspätete Passagiere vor mir drangenommen. Wenn eine Gruppe von Passagieren rücksichtslos genug ist, erst 40 Minuten vor ihrem Flug am Check-in-Schalter zu erscheinen, sollten sie sich nicht vordrängeln dürfen und dafür sorgen, dass andere Leute ihre eigenen Gepäckfristen und Flüge verpassen. 🇬🇧Terrible experience. The ground handling company, dnata, is understaffed, and their staff is extremely slow and inefficient. I waited an hour for my bag drop, and they kept prioritizing late passengers in front of me. If a group of passengers is reckless enough to arrive at the check-in desk with only 40 mins to their flight, they shouldn't get to cut in line and cause other people to miss their own baggage deadlines and flights.
cuhrter X.
I accidentally picked up the wrong luggage at Terminal 4 and brought it to Terminal 3, where it was handed to T3 Gate Security. My actual bag was left behind at Terminal 4 and is currently held by Dnata baggage services at T4. You’d believe that these staffed workers would make an effort to reach out to the other employees in the same building but nope. My luggage is STILL as I’m writing this being held by Dnata, and when I call just to make sure it’s in their hands? Ridiculous attitude and behavior. I’ve given over every ounce of information, location and which staff it was handed over to, yet two weeks later on the basis of "authorization from the airlines" they’re holding on to it. If I could give less than one star, trust me I would.
Michelle S.
DNATA! Stop transportation of monkeys to laboratories for cruel experiments. Shame on you!
Mike van den W.
Bij aankomst voor onze Lufthansa vlucht in de vertrekhal 1 waren alle balies onbemand. Wij hadden een kinderwagen en handbaggage (mail over gehad) om in te checken maar er was geen personeel. Bij de gate was er maar 1 medewerker voor de vlucht en we werden ook nog eens vreemd aangekeken omdat we geen label om de kinderwagen en handbaggage hadden. "Bent u zomaar doorgelopen ofzo? Voortaan even naar de balie" is er gezegd door deze mevrouw. Onbegrijpelijk echt waar. Met het wegen van de handbaggage is er ook nog eens €70 in rekening gebracht! We reizen met een kindje en hadden begrepen dat de kinderspullen er ook in mochten en Lufthansa wat coulant was met reizen met kinderen. Ik vind het een erg spijtige situatie en start van onze vakantie. Helaas.
