DnacompleteReviews of dnacomplete.com

Week 13 and no results, was quoted 5-8 weeks when purchased. Buyer beware !

When my husband and I analyzed our family's sequencing data (partially using Nebula's tool, but also on our own as my husband is a senior computational biologist with these skills), we realized that the (expensive) sequencing data was significantly contaminated with a Strep bacterial genome, so many of the things that Nebula was classifying as potentially "pathogenic" mutations in our daughter were actually not even human DNA!! They haven't responded to any of my reach-outs, but this is a really horrible look for a company whose core competency should be the ability to accurately sequence human DNA and screen out obvious contamination. And extremely frustrating and stressful for parents that paid a ton of money in hopes of looking for (accurate) answers in their kids' DNA. I'd avoid DNA Complete (Nebula's new name) and look for other providers.

Never received any results even after 18 weeks, despite the 12 weeks timeframe advertised when I bought my kit UPDATE: 30 weeks now and no results or meaningful updates from them. Convinced they are fraudulent.

I have bought the full DNA research and patiently waited for 15 weeks(!) to get my results back. Not only did they not come back but also upon contacting the support they told me they had an issue and they had to restart the process. I have requested the final date of results and they just told me that they can't provide it. A this point, it is either a scam or a company that doesn't value their customers.

DNA Complete (formerly Nebula Genomics) is a company to avoid at all costs. I purchased their "upload your DNA" service specifically to access over 300 trait and risk reports, similar to what other companies offer. Initially, this was valuable—until they transitioned to DNA Complete and removed nearly half of the reports I had already paid for. Only after the fact did they inform me that these reports were now reserved for higher-tier customers and that they were in a "transition period." At no point before my purchase did they disclose this. When I reached out to customer support, they refused to issue a refund for the diminished service and repeatedly tried to upsell me on other products rather than addressing my actual concern. Only after I pressed them multiple times and made my request unmistakably clear did they finally attempt to help—though without offering a real solution. This is a blatant bait-and-switch—they changed the product after purchase, stripped away features, and left paying customers with far less than what they were originally promised. They had every opportunity to be transparent before I paid, but they chose not to be. A company that removes core features after purchase without prior notice and then refuses to compensate affected customers is not one to be trusted. Save your money and go with a company that values honesty, transparency, and customer satisfaction. In the end, after a few back n forth emails explaining my concerns they refused to give me a refund. Ive already convinced a few other friends to stear clear and glad they will be better off elsewhere.

This company is managed by the same people as Nebula Genomics (nebula.org). Be aware and think twice before using their service, read the reviews for "Nebula Genomics" here on Trustpilot. They don't care about clients only about your money. They sold a lifetime subscription with a promise of lifetime access to data, reports, and analytics. At the beginning of 2025 without any direct customer notification (at least through email) they decided to close "Nebula Genomics" and delete all the user data. After many people complained they changed their tactics, removed the "shutting down" notification on the website, and changed their Terms of Use: "Active subscribers will continue to have access to the Nebula Library, Your Ancestry, Your Traits, and Oral Microbiome. However, access to Genome Analysis and the Genome Browser will no longer be available. We will continue to securely store your genomic data, and you may download your VCF file through the portal. If you wish to obtain your CRAM or FASTQ file, you will need to submit a request to Nebula customer service. If your request is approved, a data transfer fee will apply. We reserve the right to discontinue storing these files at any time."