DNA Diagnostics CenterReviews of dnacenter.com

Response from DNA Diagnostics CenterAug 10, 2020

8/10/20: Thanks for taking the time to provide your feedback. We understand how important the testing experience is and how stressful it can be, and so our staff is thoroughly trained to communicate as clearly as possible. We're investigating your case to see how communication could have been improved. If you have further comments, you're welcome to contact manager Marc Brown at [email protected].

Response from DNA Diagnostics CenterAug 10, 2020

So very very glad we could help. All the best to you, and thanks for the 5 stars.

Response from DNA Diagnostics CenterAug 10, 2020

Thanks, David. So glad we could help!

Response from DNA Diagnostics CenterAug 10, 2020

8/10/20: Hi! Thanks for testing with us. As explained in your phone call with us on July 30, a hard copy of results was not requested by either party at the time of DNA collection. So in order to obtain a hard-copy report after results are issued, regulations require the following: > On a blank piece of paper, write your full name > Write your full address > Sign/date and put your case# > Take a clear photo with your cell phone > Email the above to us at [email protected] or fax 513-881-7803 Once you do that, we'll expedite your report to you. Thanks!

Response from DNA Diagnostics CenterAug 6, 2020

Thanks for testing with us and for providing identifying information privately. Due to COVID, there may be a delay of a few days with processing, as explained in this running article on our website (please see the March 12 update): https://dnacenter.com/blog/announcement-covid-19-coronavirus-ddc/. The turnaround time for most tests is 2 business days, but we've changed yours to a 1-day, as a courtesy. We are closed on weekends, which is why you were given the possible date of Monday for your results. Once your samples are accessioned and go into testing, you can expect your results to be ready the next business day. Many businesses, including ours, have been affected by the ongoing pandemic, and we're doing our best to stick as closely as possible to our advertised turnaround times. Thank you for understanding. If you have further questions, you're welcome to reach to us privately via Messenger on our Facebook page: https://www.facebook.com/DDCPaternity

Response from DNA Diagnostics CenterAug 6, 2020

8-6-20: Thanks for testing with us. If you used the postage-paid envelope included in the kit, it can take up to 10 days for the US Postal Service to deliver it to us. They've been pretty close to the 10-day mark during COVID, even from a state as close as Missouri. Be assured that once your samples arrive and testing has begun, an email notification is sent to the email address on file. If you saved the tracking number from the mailing envelope, you can see where it is yourself via the USPS tracking page. We're sorry you didn't hear back from us in a timely manner. A phone number was not provided for your case, so a manager is reaching out to you via the email address provided.