DmodelkitsReviews of dmodelkits.store

Response from DmodelkitsOct 15, 2026

Dear Makso Herman, Your review does not accurately reflect the outcome of your case. We did not ignore your refund request, and **your order was fully refunded**. We take customer concerns seriously and aim to resolve issues fairly. We therefore believe it is important that the review reflects the final outcome: you received a full refund for your order. Kind regards, DModelkits edit: Dear Makso Herman, We must firmly correct your latest statement. **Your order was refunded in October 2025, and we have records confirming that the refund was processed.** Therefore, claiming that we refused to refund you or kept your money is unfounded. We understand that you may have been dissatisfied with your experience, but this does not change the documented fact that your money was refunded. DModelkits did not keep your payment, and we consider it unfair to continue making accusations that contradict our records. We stand by our previous response and maintain that public reviews should reflect the facts accurately. Kind regards, DModelkits Support Team

Response from DmodelkitsOct 16, 2026

Dear Customer, Your review contains statements that do not correspond to the documented facts of your orders, and we believe it is important to clarify what actually happened. According to our records, your second order was placed on **4 December 2024** and dispatched on **24 December 2024**. We have evidence confirming that this order was delivered and that you received all the items included in it. Your first order was placed on **29 November 2024** and dispatched on **4 December 2024**. This order was also delivered to you in a separate shipment. Therefore, both orders were dispatched and received, and there were no outstanding items left to be delivered. Your claim that you will never see your money again is consequently misleading. DModelkits did not retain payment for goods that were never delivered; according to our records, all items from both orders were supplied. We take customer feedback seriously, but we cannot accept allegations that contradict our documented delivery records. In view of the evidence available to us, we consider this review an unfair representation of the facts and of our business. Kind regards, **DModelkits

Response from DmodelkitsOct 15, 2026

Dear Alvaro, Your review does not accurately reflect the facts or the way we handled your complaint. We would therefore like to clarify the timeline and the actions taken by DModelkits. Your order was placed on 1 August 2025, collected by DPD on 5 August, and delivered to you on 6 August 2025. On 7 August, you contacted us through Facebook, which is not one of our official customer support channels. Nevertheless, we replied to you that same evening. During our conversation, you confirmed that the glue had arrived sealed. This indicated that the product had been dispatched in its original sealed condition, rather than the issue being caused by any mishandling on our part. We nevertheless took your complaint seriously and agreed to check our available stock and the possible solutions. On 11 August, we informed you that we only had another glue product from the same brand available, featuring a black cap and a larger size. Despite this alternative being more expensive, we offered to send it to you free of charge, with no additional product or shipping costs. Alternatively, we offered to refund the amount paid for the glue that had arrived dried out. At 19:53 on 11 August, you requested a refund, outside our normal business hours. Even so, your refund was processed just two minutes after we received your request, and we sent you proof of the transaction. We also explicitly informed you that you did not need to return the defective glue. In light of these documented events, we cannot accept the suggestion that we ignored your complaint or failed to provide a solution. We replied despite being contacted through an unofficial channel, offered a more expensive replacement at no extra cost, and, when you chose a refund instead, processed it within two minutes—even outside our normal business hours. We did not require you to return the product or incur any additional expense. At DModelkits, we take customer complaints seriously and make every reasonable effort to resolve them fairly and promptly. We believe reviews should reflect the complete facts and the actual outcome of a case. In this instance, the suggestion that you were left without a solution is inconsistent with the actions we took. Kind regards, DModelkits