DME SuperstoreReviews of dmesuperstore.com

I'm still waiting for part of the order.

Complaint Against DME Superstore – Defective Product and Failure to Provide Customer Service I am filing this complaint because I have been unable to get DME Superstore to resolve an issue with a product I purchased from them. I ordered a waker-ByACRE Ultralight Carbon Fiber Rollator - with back support from DME Superstore. On the very first day of use, the back support broke. This was not a product that had been used for an extended period of time—the back support failed immediately after delivery. I contacted DME Superstore three times by email and approximately six times by phone to request assistance with replacing the broken back-support part. Despite my repeated attempts to contact them, I have not received the help I need to resolve this issue. I am extremely frustrated because I should not have to repeatedly contact a company over a product that broke on the first day. I am simply asking for the defective back-support part to be replaced. I am requesting that DME Superstore: Provide a replacement for the defective back-support part. Respond to my complaint and communicate with me directly. Resolve this matter promptly without requiring me to continue making repeated phone calls and emails. I have made numerous good-faith attempts to resolve this directly with the company, but I have not received satisfactory assistance. I am now asking the BBB to help facilitate a resolution. Desired Resolution: Replacement of the broken back-support part at no additional cost to me, along with a prompt response from DME Superstore.

Do not shop here! I bought a walker for my uncle from this store. He ended up not needing it, when I asked to return, they offered half the refund due to a) restocking fee b) shipping costs. I am used to Amazon and other stores that allow free returns. My 214 dollars turned into 105. AVOID at all costs.

Returning merchandise is horrible. A wedge pillow I wanted came in a set of two for $104. I used one and left the other unopened. I tried the pillow two nights and ended up with neck pain. I attempted to return the unopened pillow and was told the return fee would be $22 and restocking fee would be 15%. It was not worth returning the unopened pillow so it was a waste of money for me.

Alex the sales representative made everything go smoothly including our exchange product. And looking forward to the ongoing support. Thank you!

I had to pay a unexpected tarif on a product. I accidentally sent to receipt to the DME superstore (I meant to mail to myself for my records) before I could bat an eyelash they had reimbursed me. Insanely awesome customer service by Taylor Davis. Just Wow. I'll be telling this story to anyone who will listen. Thank you so much!

This is a follow-up review. I originally posted a bad review but it was based on a frustration I had with myself and not DME. DME took care of my concerns in the best way that one seldom sees anymore . . . Customer Service. DME took the time to contact me and work through the issues. No AI BS, real people. Thank you DME.

It took over a month to receive one of the items I ordered. It would have been nice to be notified if an item is out of stock. I would have tried to purchase it elsewhere. Communication from DME Superstore was anything but super. It took multiple messages from me before I would receive a response.