Dani&Jacob S.
Selling out of stock items to people and not allowing refunds
My husband ordered a game from DK Oldies on January 3, 2023. After ordering they sent him an email with the shipment tracking as if all was good to go, but 3 days later; January 6th, he received another email from them about how they no longer had the game available that he paid for. While these things happen and we're very understanding of that, they didn't even offer a refund for THEM selling my husband a game they didn't have in stock, yet they took his money. Instead they only allowed him to use his money spent as store credit and said that was all they could offer. So they can sell you a game they have listed as in stock, and take your money with no problem, but a refund is a problem when it was their mess up? From all of the other reviews I'm glad all my husband did was order a game so we didn't get scammed out of more money that we are only allowed to use in their shop from their own screw up. Don't sell people something you don't have in stock, and if that mistake does happen refunds should be issued because this was obviously the fault of the companies, NOT the buyer. I am a business owner myself and I would never do that to any of my customers! It is unprofessional, shady and a VERY POOR way to do business.
Response from DkoldiesMar 6, 2023
Hi there! Thanks for your review. I apologize for this miscommunication and misunderstanding. As a small family run business, unfortunately mistakes can happen. When inventory errors happen such as this one, we offer store credit so that you may select another title to replace the missing one. Many of our customers prefer this as it is quicker and easier to select another title with store credit than waiting for the refund to settle then reorder. If you are uninterested in store credit, please let me know via [email protected] and I will be happy to provide a refund to your original form of payment instead. - Thanks, DK