Ben B.
I paid over $400 for a delivery that I…
I paid over $400 for a delivery that I NEVER RECEIVED. I got a call from a representative named Destiny (her manager’s name according to her is Christian) who was FIGHTING me about not rushing my order since UPS returned the package even though the address was correct. My order number is 1371 for internal reference. I’m waiting for DIY to contact me back on this. UPDATE: Joe has called me back and resolved this quickly - kudos to him on great customer service.
Response from DIYPackFeb 27, 2026
Hi Ben, First, we sincerely apologize for the delay in responding here — we were temporarily locked out of our Trustpilot account and just regained access. We’re truly sorry for the frustration you experienced with the shipping carrier. While we don’t have direct control over carrier handling once a package leaves our facility, we always take situations like this seriously and work quickly to make things right. After catching up with our team, I see that we were able to resolve this the same day you left your review, and we’re glad Joe was able to step in and get everything handled promptly. We truly appreciate you updating your review to recognize the resolution and the service you received. If you feel the issue was ultimately addressed in a way that reflects our commitment to our customers, we would be incredibly grateful if you would consider updating your rating to reflect that experience. Thank you again for your patience and for giving us the opportunity to make it right. — The DIYpack Team