M F.
Keegan ruined DIYDoorStore for me.
I have used DIYdoorstore.com several times for french door-lite kits & frames, as I operate a glass company and sometimes have a need for the standard 22 (or 20) x 64, 15-lite grilles/1-lite frames. I usually order a frame only and source my own insulated glass for less, since I order so much of it through fabricators. I accidentally ordered a couple of frames WITH glass, and I immediately emailed them less than 5 min after my order was placed (I ordered GF2264W-1LLE by mistake). I tried calling, and got no answer, but it was just after COB, so I understood. Keegan was responsive via email the next morning, and I was REASSURED in writing that the order was changed over to a 1" frame only (part # F2264W-1L1). I even have a refund confirmation for the difference in price (this was ALMOST an awesome experience). My glass supplier had been given an order for 1" units at this point and they were in production. I ask him to confirm that the frames being shipped out are for 1" glass, since that is an option that must be specifically selected on the site, and he says "no we only sell glass + frame kits for 1/2" glass" - which set off the alarm bells. Turns out, he allowed the order to ship instead of changing it over to the 1" frame only option, like he said he had and issued the refund for on the previous day. I think he forgot, but wouldn't admit the mistake. I could not have been clearer with the provided part #s. I called him because I ended up needing the GF2264W-1LLEs for another customer, just by luck, and I told Keegan that, and he was quick to want to charge me for that difference. I said "wait a minute now, I may still need the 1" frames and this was could have put me in a rough position if I didn't happen to have a second customer call for another set of fogged french doors - and before even allowing me to finish, he cut me off and said rudely, "I GUESS WE ARE ALL SET!" and ended the conversation - he didn't allow me to even get to the point to say that I still needed the 1" frames and that we could charge the card for the full lite kits on the order for the frames. Because of his mistake and the refund already issued, I would have had 2 ea GF2264W-1LLEs (for the price of 2 ea F2264W-1L1s) and a second order for 2 ea F2264W-1L1s (for the price of GF2264W-1LLEs). He was so quick to write me off as someone who just wanted to save the $90 bucks, despite the fact that I have ordered several times in the past.. Maybe he couldn't see my order history. Maybe he didn't care to listen. Maybe he took me wrong. But this will be my last transaction with DIYdoorstore.com because of Keegan's attitude on the phone. I ended up sourcing the 1" white frames that I STILL needed for the first customer for $12.00 overall after shipping and taxes and they weren't rude at all at Framework Ind. - worth the extra $12 not to be snapped at.