Divers SupplyReviews of divers-supply.com

Ordered a mask and snorkel set as a birthday gift and paid for 3-day shipping since I was working with a tight timeline. The items were on backorder — something not clearly communicated at checkout — and arrived over a week after the birthday. The shipping charge was not refunded despite the delay. When the package did arrive, the snorkel top was broken. I sent a photo and contacted support to initiate a return. That was over a week ago and I've received no response. The mask itself looks fine. I want to support non-Amazon retailers, which is why I'm leaving this review rather than just disputing the charge — but this experience needs improvement on communication, inventory transparency, and customer service follow-through.

Good prices, but.... I ordered a battery kit for my dive computer. It took them 9 FULL DAYS before they even SHIPPED the item! 17 days before i had it in hand. The battery itself was generic, and of unknown quality. I posted this review on their website, but it's pretty obvious they control what gets posted, and what doesn't. I'm not at all impressed. This is not a quality company, and not a place I will buy from again.