Divers SupplyReviews of divers-supply.com

Item shown in stock after paying become back order dishonest people

BECAREFUL THEY ARE A SCAM! I TRIED TO BUY FROM THEM INSTEAD OF AMAZON TRYING TO SUPPORT SMALL BUSINESSES AND DEFINETLY IT WAS THE BIGGEST MISTAKE!!! THEY DONT HAVE CONTROL OF SUPPLY THEY HAVE PRODUCTS THAT HAVE BEEN RECALLED AND THEN AFTER YOU PURCHASE AND THEY KNOW YOU ARE UNDER PRESSURE THEY SPECIFICALLY SAY OHH SORRY WE WILL GIVE YOU REFUND BUT THEY NEVER DO!! I AM STIL LWAITING ON REFUND!! THEY ARE THEIVES BECAREFUL!

Sold me a 13 year old pressure gauge online that was on sale with no disclosure of age whatsoever. Box had clearly been handled countless times before, inside a nice CD-ROM with who knows what content! That´s how I realized. Not only is a 13 year old unused pressure gauge with a stiff, if not toasty hose, not reliable at all, it´s outright dangerous for a newbie who will assume they are receiving a perfect product. Your needle/pointer might get stuck, and if you are newly certified you will be too busy to notice that. I have seen newbies run out of air in shallow waters using old rental gear because instructors will do two dives per tank for students. Just like new old stock mechanical wristwatches need cleaning, lubrication and calibration to work, so does a pressure gauge. I can´t imagine your local dive shop ever pulling something like this. This is clearly a webshop move. When I contacted them the reply was short and not remotely good enough. Yeah, it´s hard to sell a PSG with bar-scale, Mares have stopped selling these in the US, that´s why it was on sale. WHY ARE YOU SELLING A 13 YEAR OLD PRESSURE GAUGE AS A "REPUTABLE" DIVE SHOP WHO IS FIRST IN LINE FOR OVERALL INDUSTRY RESPONSIBILITY WRT. SAFETY? THIS SHOULD HAVE BEEN PULLED FROM THE MARKET ENTIRELY OR SERVICED AND THEN OFFLOADED ON EBAY. ORDERED APR 27, REFUNDED MAY 21. TOOK NEARLY A MONTH TO SETTLE. FIRST AND ONLY TIME I GIVE THESE SLACKERS A CHANCE. PAY 10 BUCKS MORE AND FIND A SHOP THAT SUPPORTS DIVERS.

Ordered a mask and snorkel set as a birthday gift and paid for 3-day shipping since I was working with a tight timeline. The items were on backorder — something not clearly communicated at checkout — and arrived over a week after the birthday. The shipping charge was not refunded despite the delay. When the package did arrive, the snorkel top was broken. I sent a photo and contacted support to initiate a return. That was over a week ago and I've received no response. The mask itself looks fine. I want to support non-Amazon retailers, which is why I'm leaving this review rather than just disputing the charge — but this experience needs improvement on communication, inventory transparency, and customer service follow-through.

This site is a rip off. I ordered 3 items on 6-30 with a delivery date 7-8. OK, My trip was 7-11. Two Items arrived, the torch did not. No auto email, no option to cancel and NO NEW DATE. After 4 emails and 3 calls to the service center, I received 3 different delivery dates all missed. Then an email that says "Delivered" not true. The day after this email is a Marketing add, "Your light is now back in stock- do you want to buy it. They do not have a clue of the inventory and delivery, OK. Just refund and move on. I gave up on the $189 torch and money because the incompetence is so annoying, I have up. Go to Scuba.com. Last point, no place on their site for this review?

My step son wanted to purchase a used dive computer for me as an early birthday gift. We put the amount in my name since the dive computer is mine and any issues will be dealt with by me as well any subsequent purchases. Their payment system flagged the purchase and we were asked to verify some information. After a week of pending after the information was verified we got a message that the order was canceled claiming potential fraud.

I ordered a Catalina 40cf tank from them on Nov 18th and the order stated "pending". I used their chat box and called once seeking an estimated ship date. All 3 times, someone said they would contact their distributor and the would get back to me. No one ever did. I found the tank through another dive company and it shipped the next day. I sent an email to Diver Supply requesting a refund. The next day, Dec 6th, I received confirmation of the refund, but they didn't bother to include an apology. I'll never buy from them again.

Good prices, but.... I ordered a battery kit for my dive computer. It took them 9 FULL DAYS before they even SHIPPED the item! 17 days before i had it in hand. The battery itself was generic, and of unknown quality. I posted this review on their website, but it's pretty obvious they control what gets posted, and what doesn't. I'm not at all impressed. This is not a quality company, and not a place I will buy from again.