Mani B.
Refuse to provide a return slip and don’t respond so you’re forced to keep items
I want to return items and requested a return label on the 31st of august (I have until the 6th of September to ship it back). They require you to take pictures before sending this, I explained that this requirement is not in their terms and conditions hence they can’t impose this afterwards as a requirement for sending a return label (I’d already packed the items). They never responded again, I’ve sent 3 emails asking them for a return slip, I still haven’t received the return label. Tomorrow is the last day that I’m able to return the items, this is a very easy way for a company to profit, not providing return slips and waiting till the return date has passed before responding. I will never order via them again, this is literally stealing from your customers. I’ve filled a dispute with my creditcard company, hopefully they will be able to get my money back.